Marketing Associate

1 day ago

Bengaluru Karnataka, India Gaiagen Technologies Full time

Positions:
- 1- Location:
- Bangalore Business Support Office**Position: Marketing Associate** (E-commerce)**

**Number of vacancies**: 1

**Required Qualification**
- Graduates (preferably) with at least 2 to 3 years of experience in a similar profile
- Experience in Customer Care Management/ Client Relationship Management/ Lead Generations.
- Experience in Managing E-commerce marketplaces.
- Language proficiency in English, Hindi & Kannada.
- Managing online marketplaces (E.g., Amazon, Flipkart, etc.)
- Manage marketplace billing & reconciliations.
- To oversee timely scheduling, dispatch, delivery and returns of all orders.
- Manage all issues with marketplaces regarding order scheduling, dispatch, delivery, returns, refunds, and billing.
- Coordinate with marketplaces for reimbursement of any fee claims.
- Management of Company E-store
- Oversee inventory management on E-store.
- Oversee and manage any issues with order delivery.
- Resolve any issues with the help of the E-store platform help centre.
- Resolve issues with the payment gateway if any.
- Manage website platform, payment gateway billing & reconciliation.
- Customer Care Management:

- Manage inbound leads and clients.
- Manage complaints, and queries from customers.
- Lead generation through research and outbound calls.
- Coordinate and assist the sales team in resolving all queries within a timeframe.
- Data analytics & management of marketing and sales department reports
- Management of marketing department expenses and record them.
- Interdepartmental coordination for order management.
- Interdepartmental coordination for marketing & sales-related activities.
- Stakeholder management.

**Skill & Attributes**:Good Coordination skills, follow-ups, data analytics, reporting and MIS.

**Other information**

**Equality Statement**

**Conflict of Interest**

**Selection Process**

3. Case Study (optional)

4. Face to face interview

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