Customer Value Partner

3 days ago

Visakhapatnam, India Phenom People Full time

**Job Requirements
Phenom People is looking for a full-time Customer Value Partner to join our Customer Success team in Visakhapatnam, Andhra Pradesh, India.

**Responsibilities**:

- Provide exceptional customer service and support to our customers
- Respond to customer inquiries in a timely and professional manner
- Troubleshoot customer issues and provide solutions
- Monitor customer satisfaction and identify areas for improvement
- Develop and maintain relationships with customers
- Assist with customer onboarding and training
- Track customer usage and provide feedback to management
- Develop and implement customer success strategies

**Requirements**:

- Bachelor’s degree in a related field
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Proficiency in MS Office and CRM software
- Knowledge of customer success best practices
- Ability to work in a fast-paced environment

**Work Experience
**Basic Qualifications**:

- 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management

**Preferred Qualifications**:

- 5+ years of experience in or more areas of consulting, testing, support, functional HR talent acquisition/talent management/learning/etc., customer success, and/or account management.
- Knowledge of how enterprise implementations, professional services, support processes work - will be a definite plus.
- Experience in AI powered technologies in the HR space or working at a fast-growing technology/SaaS company
- Strong verbal and written communication skills
- Experience in providing trainings, demos, and participate in webinars/conferences

**Benefits
**We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We expect you to take ownership and pride in the work you are doing and see the positive impact of your work on your colleagues and our customers. We believe in providing transparency and support, so you can do the best work of your career.

Here's how an Opportunity with PHENOM is Beneficial:

- You will get to work with Best In Industry Class of Talent
- You will get to work on latest cutting edge technologies
- You will experience working in a fast-paced & challenging environment
- You work will always be recognized & rightly appreciated with growth in career & monetary aspects as per the industry standards.

LI-JG1

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