Customer Care Associate

1 week ago

Nanganallur Chennai Tamil Nadu, India PRABHA AUTOMOTIVE ENGINEERS PVT LTD Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.
- The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
- To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
- These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
- Customer Support Executive Responsibilities:

- Managing a team of representatives offering customer support. Overseeing the customer service process.
- Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.
- Selecting and hiring new staff. Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team. Customer Support Executive Requirements:

- A bachelor’s degree in administration or a related field. A minimum of 3 years experience. Excellent interpersonal and written and oral communication skills. Ability to lead a team.
- Knowledge of CRM systems. Computer skills. Knowledge of mediation and conflict resolution techniques is preferable.

**Job Type**: Permanent

Pay: ₹9,453.02 - ₹32,288.23 per month

**Benefits**:

- Food provided

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7299237371

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