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System Administrator
2 weeks ago
**Job description**
**A. Customer Support (10% of the time)**:This position involves fielding calls about reports of wrongdoing and ethical concerns. Additionally, the role requires some collaboration with other teams to help them achieve their project goals. You'll be responsible for gathering information through conversations or written communication, ensuring everything is meticulously documented. This will be a small but important part of the job.
**B. Desktop/Systems Support (90% of time)**:
- Respond to user issues calls regarding hardware, software, and network issues.
- Troubleshoot and diagnose technical problems.
- Install, configure, and maintain desktop hardware and software.
- Perform new user setups and data migration.
- Document technical resolutions and maintain accurate knowledge base articles.
- Escalate complex issues to senior IT staff.
**C. Desired Profile**
Graduates in any stream with 2+ years of experience in desktop/customer/systems support roles with fluency in **Tamil, (Additional languages are an added advantage). Can speak in Tamil along with proficiency in English.**
Should have good English and Tamil language skills
**D. Experience**
Minimum 1 Year
**E. Role**
Associate/Senior Associate
**F. Employment Type**
Full Time, Permanent Job
**G. Education**
UG - Any Graduation
**Timings**:
10:00 am to 7.00 pm 5 days a week.
This is **not** a remote working position
**H. Location** - Waghle Estate, Thane, Mumbai
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 15/07/2024