Chat Support Executive
1 week ago
**SUDHANAND GROUP** Designation**: Chat Process Associate** Qualification**:Any Graduate Degree** Experience**:0 - 3 years** **Roles & Responsibilities**: - Provide accurate and detailed information about company policies, procedures, and services to agents/brokers, ensuring clarity and understanding. - Analyze, troubleshoot, and resolve policy issues swiftly and effectively, offering timely resolutions and valuable feedback for process improvements. - Collaborate with cross-functional teams to escalate and resolve complex policy and claims concerns, demonstrating efficiency and effective problem-solving. - Document all agent/broker interactions; including inquiries, complaints, and resolutions, meticulously recording them in appropriate systems. - Contribute to the maintenance of a comprehensive knowledge base for common policy/claims problems and resolutions, enhancing team knowledge and efficiency. - Adhere to established performance metrics, service level agreements (SLAs), and quality standards to uphold exceptional service delivery. - Stay up-to-date with industry trends and company policies related to agent/broker support, ensuring accurate and current knowledge. **Minimum Skills** **Required**: - High proficiency in both spoken and written English. - Exceptional analytical and organizational skills, allowing for efficient problem identification and resolution. - Ability to investigate issues for quick resolution and escalate when necessary. - Positive "can-do" attitude with a strong problem-solving mindset. - Strong multitasking skills in a fast-paced, high-energy environment. - Customer-oriented mindset, dedicated to delivering top-notch service. - Flexibility and team-oriented approach to collaboration. **Desired Skills & Experience**: - Previous experience in a live chat support environment. - Proactive approach to seeking improved work methods and processes. - Familiarity with working in a fast-paced customer service environment. - Analytical mindset with a passion for making data-driven decisions. - Empathetic and passionate about personal and team development. - Agility, adaptability, and speed in response to changing priorities. - Ability to work independently and thrive in a rapidly evolving work landscape. - **Should be ready to join immediately.** **Salary - **As per Company Standards **Contact: Ms. Divyashree** - Manager - HR_ Ph**:9663329580** **#4754, 4th Cross, Shivaji Road, N. R. Mhalla, Mysore - 570007. Phone: +91 821 4280152** **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Evening shift - Night shift - US shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (required) **Experience**: - total work: 2 years (preferred) **Language**: - English (required) **Speak with the employer** +91 9886676044
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Chat Support Executive
2 weeks ago
Mysore, India Sudhanand Group Full time**SUDHANAND GROUP** Designation**: Chat Process Associate** Qualification**:Any Graduate Degree** Experience**:0 - 3 years** **Roles & Responsibilities**: - Provide accurate and detailed information about company policies, procedures, and services to agents/brokers, ensuring clarity and understanding. - Analyze, troubleshoot, and resolve policy issues...
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Chat Support Executive Remote
1 week ago
Mysore, India M Fine Technical Full timeHiring for Technical Chat Process for US Based Internet Service Providers. Required Qualification and Experience: - Graduate fresher Shift timings - US shifts Offs - any 2 rotational offs Rounds of interview: HR / Chat Assessment / Operations Require all documents for previous organization and qualification. You need to be atleast partially vaccinated...
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Email and Chat Support Executive
7 days ago
Mysore, India SEPCOM UNIVERSE PVT LTD Full timeExcellent verbal and oral communication skills. - Fresher/experienced can apply - Work timings will be 9.00 am to 6.00 pm. - Should be flexible with the shift timings. - Should have knowledge of customer care. - Typing Speed should be more than 40WPM. - Should have the capacity to handle 6 live chats at a time. - Full-time employment. - 2 days week off...
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Customer service Rep- Chat and email support
5 days ago
India, Mysore GlowTouch Technologies Full timeJob Description UnifyCX is looking for an extraordinary Customer Service Representative to join our motivated and ambitious team. What Will You Do We are seeking an empathetic and tech-savvy Customer Service Representative to provide exceptional support to customers. In this role, you will communicate with customers via chat and email to address inquiries,...
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Chat Support Executive
1 week ago
Mysore, Karnataka, India highway delite Full time ₹ 1,44,000 - ₹ 1,80,000 per yearSelected intern's day-to-day responsibilities include:Talent Sourcing: Identify and engage potential candidates through job boards, social media, referrals, and direct outreach. Screening & Coordination: Review resumes, conduct initial screenings, and schedule interviews with relevant stakeholders. Candidate Experience: Ensure a smooth and professional...
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Service Desk
1 week ago
Mysore, India Outpace Consulting Services Full timeWe Are Hiring For Service Desk Role With Leading IT Company. (**Immediate Joining to 30 Days**) **Job Location**: Pune, Mysore, hyderabad **Sal**: 2.50 to 6.00 LPA **Language**: Proficient in English (Read + Write + Speak ) **Role purpose**: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat...
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Technical Support Engineer
18 hours ago
Mysore, Karnataka, India RAMAN COMPUIT SOLUTIONS PVT LTD., Full time ₹ 2,00,000 - ₹ 2,50,000 per yearThe L1 Technical Support Engineer serves as the first point of contact for end users, responsible for diagnosing & resolving basic hardware, software, & network issues, ensuring timely support & escalation of unresolved cases to higher-level teams.Key Responsibilities:Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and...
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Information Technology Support Engineer
2 weeks ago
Mysore, Karnataka, India eJAmerica Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation: MysoreMode: Work From OfficeTimings: US Night shiftJob Summary:We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally. This role requires a...
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Customer Support Specialist
3 days ago
Mysore, Karnataka, India PAT Technologies Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per yearRole Overview:We are seeking a compassionate and dedicated Customer Support Specialist to join our team. The Customer Support Specialist will play a critical role in supporting our students' academic success. This position involves providing virtual counseling, academic guidance, and technical support to help students navigate their online educational...
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Sales Support Executive
5 days ago
Mysore, India Reqwiz Consultant and Sourcing Pvt ltd Full timeJob description: - As a sales support specialist you must answer customer inquiries, schedule meetings, and sales appointments. - Follow up with customers about their order status. - Maintain an organized and accessible file system for administrative and sales professionals. - Compiling a daily list of sales leads, delegating leads to the sales department,...