
Customer Support Associate
6 days ago
**Job description**
**Job Title: Customer Support Executive**
**Company: Altruist JD**
**Location: Indore, Madhya Pradesh**
Openings: Multiple (Airtel Black, Black Gold, Airtel BB, IPRU, IBL)
**Key Roles & Responsibilities**:
Handle customer queries via phone in a professional manner
Provide accurate information and resolve customer issues effectively
Ensure high levels of customer satisfaction
Maintain proper records of customer interactions
Escalate unresolved queries to the appropriate department
Follow up with customers when needed
Adhere to process guidelines and compliance standards
Meet daily and monthly performance targets (call quality, response time, resolution, etc.)
**Eligibility**:
Qualification: Undergraduate / Graduate (15 years of education)
Experience: 0 to 2 years
Languages Required: Good communication in Hindi & English
Shifts & Week Offs:
**Shift Timings**:
Boys: Rotational Shifts
Girls: Any 9-hour shift between 6 AM - 8 PM
Select processes offer Day Rotational Shifts (No Night Shift)
Weekly Off: 1 or 2 Rotational (depending on process)
Pay: ₹10,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Hindi (preferred)
**Location**:
- Indore, Madhya Pradesh (required)
Work Location: In person
**Speak with the employer**
+91 8917397886
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