
CRM Executive
16 hours ago
Hope all are doing well
Job Location - **Bantala (Karaidanga, Gangapur, West Bengal 743502)**
**CTC- 2.4 LPA**
**Salary
- Upto 20,000**
**Job Description**:
**Job Title**:Customer Relationship Management (CRM) Executive**
**Location**:Kolkata Bantala**
**Experience Required: 1 - 3 years**
**Gender**:Female (Must)**
**Industry**:Open to hiring from any industry**
- **Job Description**_
**Key Responsibilities**:
1**. Courier Management**:
2. **Customer Handling**:
- Send monthly customer feedback forms and follow up to ensure completion.
- Ensure customer feedback form fill-up by customers for all deliveries in accordance with defined timelines.
- Compile and present comprehensive monthly reports on customer satisfaction surveys.
- Develop and implement policies and procedures to improve customer satisfaction.
3. **Sales and Marketing Support**:
- Assist the manager in creating marketing campaigns and creatives for the New Business Development (NBD) customer list.
- Follow up with NBD customers on a weekly basis.
- Send out greetings as per defined timelines.
- Coordinate with the graphics department for creatives and other related works.4. **CRM Tool Management**:
- Set up, update, and maintain the CRM tool to ensure it meets the company’s needs.
**Skills and Qualifications**:
- **Polite and Pleasant Disposition**: Exhibit a polite and pleasant demeanor with a proactive attitude.
- **Follow-Up Ability**: Demonstrated ability to conduct rigorous follow-ups with customers and merchants.
- **Communication Proficiency**: Excellent spoken and written communication skills in English and Hindi/Bengali.
- **Confidence in Communication**: Ability to confidently deal with and communicate with colleagues and customers/clients.
- **Situational Awareness**: Ability to understand different circumstances and act accordingly.
- **Availability**: Must be available for calls almost always.
**8697159284 (Swarup Nath)**
**Job Types**: Full-time, Permanent
Pay: ₹240,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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