CRM Executive

2 days ago

Kolkata West Bengal, India optimhire inc. Full time

**Summary**:
**Key Responsibilities**:
1**. Courier Management**:
2. **Customer Handling**:

- Send monthly customer feedback forms and follow up to ensure completion.
- Ensure customer feedback form fill-up by customers for all deliveries in accordance with defined timelines.
- Compile and present comprehensive monthly reports on customer satisfaction surveys.
- Develop and implement policies and procedures to improve customer satisfaction.

3. **Marketing Support**:

- Follow up with NBD customers on a weekly basis.
- Send out greetings as per defined timelines.
- Coordinate with the graphics department for creatives and other related works.

4. **CRM Tool Management**:

- Set up, update, and maintain the CRM tool to ensure it meets the company’s needs.

**Skills and Qualifications**:

- **Polite and Pleasant Disposition**: Exhibit a polite and pleasant demeanor with a proactive attitude.
- **Follow-Up Ability**: Demonstrated ability to conduct rigorous follow-ups with customers and merchants.
- **Communication Proficiency**: Excellent spoken and written communication skills in English and Hindi/Bengali.
- **Confidence in Communication**: Ability to confidently deal with and communicate with colleagues and customers/clients.
- **Situational Awareness**: Ability to understand different circumstances and act accordingly.
- **Availability**: Must be available for calls almost always.

**Education and Experience**:

- Bachelor’s degree in Business Administration, Marketing, or any other field.
- 1-3 years of experience in customer relationship management or a similar role.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application Question(s):

- Current CTC ?
- Expected CTC ?
- Notice Period ?

**Experience**:

- total work: 1 year (preferred)
- CRM: 1 year (preferred)

Work Location: In person

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