Customer Operations Support

21 hours ago

Gurugram Haryana, India Hewlett Packard Full time

**Job Summary**
- This role is responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. The role enhances current business processes and performance metrics by leading regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global business unit planning teams.

**Responsibilities**
- Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations, typically for a large global business unit.
- Independently executes basic demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
- Drives the analysis conducted for backlog management.
- Gathers demand data from country, region and account managers to synthesize information using complex analysis, and delivers demand signals to the supply base to contribute to demand forecasting.
- Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
- Monitors key metrics, creates relevant reporting metrics, and reviews information for continuous improvement.
- Contributes to priority projects with complex analysis and assists in developing recommendations.
- Communicates requirements and guidelines to the global business unit planning teams.
- Coordinates, develops, and manages a regulatory trade compliance program.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.

**Preferred Certifications**
- Project Management Professional (PMP) Certification
- Certified Professional In Supply Management (Standards Organizations)

**Knowledge & Skills**
- Continuous Improvement Process
- Data Analysis
- Enterprise Resource Planning
- Finance
- Inventory Control
- Inventory Management
- Key Performance Indicators (KPIs)
- Lean Manufacturing
- Material Requirements Planning
- Materials Management
- Process Improvement
- Procurement
- Production Planning
- Purchasing
- SAP Applications
- Supply Chain
- Supply Chain Analysis
- Supply Chain Management
- Supply Chain Planning
- Warehousing

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

**Complexity**
- Responds to moderately complex issues within established guidelines.

**Disclaimer

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