Customer Support Executive

6 days ago

Gurugram Haryana, India ShipEase Technologies Private Limited Full time

**Job Description:

- **

We are seeking a dynamic and detail-oriented individual to join our Operations team in the role of NDR Calling. As part of our commitment to customer satisfaction, the NDR Calling profile focuses on resolving non-delivery issues to ensure a seamless experience for our clients.

**Responsibilities:

- **

Investigate and analyze non-delivery reports to identify the root cause and factors contributing to non-delivery.

Initiate outbound calls to customers to gather additional information and provide updates on the status of non-delivered items.

Collaborate with internal teams, including logistics and customer service, to address and resolve non-delivery issues promptly.

Maintain accurate and detailed records of NDR cases, including customer interactions, resolutions, and any preventive measures implemented.

Provide exceptional customer support by addressing concerns, answering queries, and ensuring a positive customer experience throughout the resolution process.

Generate regular reports on NDR cases, trends, and key performance indicators for management review.

**Requirements:

- **

Bachelor's degree in Business, Operations, or a related field.

Good communication skills to interact effectively with customers and internal teams.

Ability to collaborate with cross-functional teams to ensure a coordinated approach to NDR issue resolution.

Must be good in maintain accurate records and documentation.

Flexibility to adapt to evolving processes and procedures in a dynamic operational environment.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)

  • Customer Support Executive

    3 weeks ago

    Gurugram, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive** **Role Description: - ** This is a full-time on-site role as a Customer Support Executive in Gurugram. As a Customer Support Executive, you will be responsible for providing excellent service to customers, addressing their inquiries and resolving issues. You will also maintain accurate records of interactions and collaborate...

  • Customer Support Executive

    4 days ago

    Gurugram, Haryana, India Cubnet Services Full time

    **Customer Support Executive** **Role Description: - ** This is a full-time on-site role as a Customer Support Executive in Gurugram. As a Customer Support Executive, you will be responsible for providing excellent service to customers, addressing their inquiries and resolving issues. You will also maintain accurate records of interactions and collaborate...

  • Customer Support Executive

    2 days ago

    Gurugram, Haryana, India Mobishastra Technologies Private Limited Full time

    Anantya.ai is a trusted and leading CPaaS platform defining how companies communicate with customers. Through our customer engagement software, built on Official WhatsApp’s Business API, businesses can easily engage with their customers in real-time at scale! Send multiple WhatsApp messages, automate notifications, and provide efficient customer support...

  • Customer Support Executive

    6 days ago

    Gurugram, Haryana, India Teleperformance Full time

    **Job Title: Customer Support Executive + Upselling (Blended process)** **Company: Teleperformance** **Location: Teleperformance, Gurugram, Haryana 122016** **Key Responsibilities**: **Handle customer queries through various channels.** **Provide exceptional customer support and problem-solving.** **Identify and promote relevant products or services...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India T&N Business Services Pvt Ltd Full time

    **Role: Customer Support Executive** **Location: Gurgaon** **Position: 2** **Experience: 0.6 months -1 year** **Process Type: Blended** We are looking to hire an experienced, customer-oriented Customer Support Executive to utilize inbound and outbound calls. The Support Executive’s responsibilities include up-selling our products where possible, receiving...

  • Customer Support Executive

    6 days ago

    Gurugram, Haryana, India World Wide Business Management Outsourcing Full time

    Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team! *This is...

  • Customer Support Executive

    2 weeks ago

    Gurugram, Haryana, India Trak N Tell Full time

    **JOB RESPONSIBILITIES**: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Addressing...

  • Customer Support Executive

    6 days ago

    Gurugram, Haryana, India Fraterniti foods pvt ltd Full time

    Job Title: Customer Support Executive Company: Fraterniti Foods Location: GURUGRAM **Job Type**: Full-Time | On-site Industry: Food Management About Fraterniti Foods: Fraterniti Foods is a leading food management company. We’re passionate about consistency, customer satisfaction, and operational excellence — and we’re growing fast. Role...

  • Customer Support Executive

    1 week ago

    Gurugram, Haryana, India Elite Business Solutions Full time

    **Exciting Career Opportunity Alert! Elite Business Solution is Hiring in Gurgaon!** - **Position**: Customer Support Executive - **Location**: Gurgaon - **Work Arrangement**: Office-based - **Immediate Joiners**: Preferred - **Experience Level**: Freshers and experienced individuals welcome - **Education**: Graduates eligible - **Communication Skills**:...