CRM Executive

7 days ago

Chennai, India Kelsa Solutions Full time

**Job Summary**:The CRM Executive will be responsible for managing customer relationships, coordinating with sales and legal teams, and ensuring timely completion of projects.

**Key Responsibilities**:

- Receive bookings from sales and update CRM system accordingly
- Recheck area/cost details with booking form and ensure accuracy
- Upload all customer details in CRM software
- Route all customer calls through the CRM system and initiate welcome call/mail within 1 hour of booking
- Coordinate loan process with bankers and customers
- Receive 30% agreement amount from customers within 21 working days and initiate agreement process within 24 hours
- Share customer details with legal team to prepare construction and sale agreement drafts within 48 hours
- Send agreement drafts to customers and execute hard copies with legal team
- Maintain customer and legal copies of agreements
- Raise stage completion demands within 21 working days for new bookings and 15 working days for existing bookings
- Coordinate with site team to provide progress updates and pics to customers on a monthly basis
- Update customers proactively on upcoming stage completion dates
- Initiate registration process with legal team and provide customers with required details
- Maintain separate account for registration payments and route all payments through that account
- Maintain scan copies of registered documents in legal server
- Send gentle reminder calls/overdue reminder mails to customers every 3 days once
- Share receipts with customers immediately upon receiving chq/RTGS
- Address fund issues by moving customers to projects of lesser value
- Provide periodic updates on CC and handing over
- Inform customers that site visits will not be accepted after 95% completion due to safety reasons
- Conduct QA/QC before providing clearance for NOC
- Collect balance 5% payment along with delay payment charges (if any) and sign possession certificate
- Provide NDC to customer and initiate key handing over
- Resolve issues and clarifications with reporting manager on immediate basis
- Conduct weekly reviews and maintain relevant reports

**Requirements**:

- Bachelor's degree in any discipline
- At least 1 year of experience in customer relationship management, preferably in real estate or construction industry
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Proficiency in using CRM software and Microsoft Office tools
- Strong attention to detail and accuracy
- Willingness to work flexible hours, if required

**Salary**: ₹20,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

  • Crm Executive

    2 weeks ago

    Chennai, Tamil Nadu, India CH Associates Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    *CRM Executive*Company: CH AssociatesLocation: T. NagarSalary: 30,000/monthAge: 25 & aboveGender: Male / FemaleOffice Timing: 10:00 AM 6:00 PM*Job Responsibilities:** Manage and maintain client relationships to ensure customer satisfaction and loyalty.* Handle client inquiries, follow-ups, and support services effectively.* Maintain and update the CRM...

  • Crm Executive

    2 weeks ago

    Chennai, Tamil Nadu, India BSCPL Infrastructure Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a highly motivated and experienced Senior CRM Executive / CRM Executive to join our dynamic team at Krishnaiah Projects Pvt Ltd. The ideal candidate will play a crucial role in managing customer relationships, enhancing customer satisfaction, and driving sales through effective CRM strategies. This position is integral to our...

  • CRM Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Auction Ghar Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Front Desk Executive / CRM Executive (Leads & Conversions)Job DescriptionThe Front Desk cum CRM Executive will be the first point of contact for clients, responsible for managing inquiries, appointments, and client relationships. A sales-driven, people-friendly professional who can convert leads into consultations and ensure a premium client experience.Key...

  • CRM Executive

    2 days ago

    Chennai, Tamil Nadu, India Colour Wheels Full time ₹ 10,000 - ₹ 80,000 per year

    Job Title: CRM ExecutiveLocation: ChennaiDepartment: Sales & Customer ExperienceReports To: Manager – Sales/Business DevelopmentAbout Colour WheelsColour Wheels is a leading corporate gifting solutions provider, offering innovative, customized, and high-quality gifting options for businesses. We pride ourselves on creating memorable experiences through...

  • CRM Executive

    5 days ago

    Chennai, India Aionion Investment Services Private Limited Full time

    Responsibilities: - Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. - Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel. - Making sure the...

  • CRM Executive

    2 weeks ago

    Chennai, India Mehta hospital Full time

    Experience 0 - 1yrs - Answering customer queries and dealing with complaints. - Liaising with other departments to create a CRM strategy that works across the board. - Excellent communication skillsas you must speak with clients, employees, and customers. - A CRM Executive must know his/her target market well and have the ability to create campaigns that...

  • CRM Executive

    24 hours ago

    Chennai, Tamil Nadu, India Newry Properties Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Roles and ResponsibilitiesCoordinate post-sale documentation including booking forms, KYC, and cost sheets.Initiate customer welcome calls and emails with receipt and project documents.Maintain CRM systems for project creation, lead entry, and stage-wise payment tracking.Assist in agreement preparation by coordinating with the legal team and...

  • B2B Sales Executive

    6 days ago

    Chennai, Tamil Nadu, India DealConverter - The Revenue Booster CRM Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Freshers can ApplyAbout the Role:We are looking for enthusiastic and driven Sales Executives (B2B) to join our growing team. This role is perfect for fresh graduates or individuals with up to 1 year of sales experience who want to build a strong foundation in B2B SaaS sales. You will be responsible for generating leads, pitching DealConverter CRM to...

  • CRM Executive

    1 week ago

    Purasawalkam, Chennai, Tamil Nadu, India Workontrix Full time

    Leading Diagnostics Centre looking for a **CRM Executive** in Chennai location. - Any Graduate - Min.2 - 4 Years Experience in CRM/Sales CRM. - CTC up to 3.6L Per Annum - Good Command in English, Tech Savvy, Strong CRM knowledge and experience in Zoho Sales CRM will be an advantage. **Job Summary**: - Planning and delivering CRM strategies across the...

  • CRM Executive

    2 weeks ago

    Kilpauk, Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    **CRM Executives** **Position: CRM Executive** **Location: Chennai** **Job Type: Full-Time** **Responsibilities**: - Manage customer interactions and maintain customer databases.** **- Address customer queries, complaints, and feedback promptly** **and effectively.** **- Coordinate with sales, marketing, and support teams to ensure** **customer...