Customer Support Associate

12 hours ago

Kharadi Pune Maharashtra, India 10x Growth Accelerator Full time

Job Description: Customer Success Associate

**Position**: Customer Success Associate

Work Mode: Work From Office

**Salary**: ₹23,00,000 to ₹27,00,000 CTC (depending on process and experience)

Key Responsibilities:
Assist customers via multiple channels and resolve their issues.

Deliver accurate product and service information.

Listen to concerns, offer solutions, and ensure follow-up.

Maintain high customer satisfaction through effective communication.

Work with internal teams to handle and escalate complex issues.

Document interactions for continuous improvement.

Skills & Qualifications:
Fluent in English and Hindi, with no MTI or RTI.

Clear and professional communication skills.

Graduate from any field.

Selection Process:
HR Round

Versant 5-6 Certification

Written Assessment

Ops Round

Client Round

Joining Formalities

**Job Type**: Permanent

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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