CRM & Sales Support

2 days ago

Civil Lines Ludhiana Punjab, India PA Wealth Full time

The job description of a CRM (Customer Relationship Management) and Sales Support role typically involves a blend of administrative tasks, customer interaction, and technical proficiency. Here's a general outline of what such a role might entail:
**Job Title: CRM and Sales Support**

**Responsibilities**:

- **CRM Management**:

- Administer and maintain the CRM system, ensuring accurate and up-to-date data.
- Customize CRM system to meet the specific needs of the sales team and other departments.
- Train new users on how to effectively utilize the CRM system.
- Generate reports and analyze data from the CRM to identify trends and opportunities.
- **Sales Support**:

- Assist the sales team with administrative tasks such as preparing proposals, contracts, and sales presentations.
- Provide product or service information to customers and prospects.
- Coordinate with other departments (such as marketing or finance) to ensure smooth sales processes.
- Respond to customer inquiries and resolve issues in a timely manner.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers through effective communication and problem-solving.
- Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Gather customer feedback and relay it to the appropriate departments for product or service improvements.
- **Technical Support**:

- Troubleshoot technical issues related to the CRM system and provide support to users.
- Collaborate with IT department or external vendors to resolve technical issues or implement system updates.

**Qualifications**:

- Bachelor's degree in business administration, marketing, or a related field.
- Proven experience in CRM administration and sales support.
- Strong communication and interpersonal skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office suite.
- Knowledge of sales processes and customer relationship management best practices.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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