Sales Coach Trainer

9 hours ago

Hyderabad Telangana, India Teleperformance Full time

REPORTS TO

Sr. Training Manager/Training Manager

Prerequisites to hire
- Must be an Indian citizen, if not a citizen should have a valid permit to work in India
- Open to work in 24/7 Shift environment
- Work from office
- Excellent command over English (Verbal & Written)
- Minimum 3 years international sales BPO experience
- Minimum 1-year BPO sales training experience
- Should be proficient in delivering sales training
- Should have experience in running TNA with sustainability tracking
- Proficient in MS-Office (Outlook, PowerPoint & Excel)

Core Competencies/ Responsibilities

The position requires an individual to effectively conduct sales training for new hire batches / production agents. Should be sensitive to training needs / understanding learning requirements of different learner types. Implement monthly cyclic activities including refresher training, monthly tests and call monitoring Liaise with the Quality and Ops to identify, screen and execute process improvement plans
- TNA.
- Conduct sales training for new hire training classes / production agents
- Conduct re-training, cross training and up training classes
- Deliver coaching & Feedback basis Sales techniques
- Efficiency required for completion of all required forms and reports within the time frame allocated
- Maintain and update all sales training material
- Should possess a complete knowledge and understanding of products and quality guidelines for all clients and programs
- Support and monitor new trainees during the OJT (On the Job Training) period
- Create new product specific sales training curriculum
- Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
- Attention to details
- Reasoning skills
- Analytical Skills

Soft Skills / Communication Skills
- Comprehension skills
- Ability to motivate and inspire trainees
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all trainees
- Strong managerial, organizational, prioritization and classroom leadership skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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