
Customer Care Operations: Digital
3 days ago
Company Profile:
We are an emerging ecommerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).
JD for Customer Care Operations-Digital
Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
Developing and maintaining standard operating procedures for common situations.
Preparing performance reports by collecting and analyzing data from the customer service functions.
Specifying and building tools to improve the speed and quality of support.
Requires people to have decent communication skills both in written and spoken English.
Experience: 1 to 4 years
Location: Gurugram
**Salary**: From ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon - 122009, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
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