Customer Service Associate

1 week ago

Bengaluru, India Balaji Consultant Full time

**POSITION**:Customer Success Associate

**JOB SUMMARY**:
To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlight issues impacting customers both external and internal.

**QUALIFICATION / ELIGIBILITY CRITERIA**: (Pre Requisite)

Ø 12th or Graduate in any stream

Ø Language capabilities - English & Hindi (Written & Verbal) - one additional regional language would be added advantage.

Ø Diversity ratio Male/Female - 50:50 ratio

**SELECTION PROCESS**:
All qualified / eligible applicants will go thru the following screening process

Ø **Pre Screening **- (to be done by the Vendor)
- Versant India (VETI) voice evaluation, Merit Trace WET & CSOQ Evaluation with a minimum score of 4.
- Typing test - Minimum of 30 words per min with 85% accuracy

**Background Verification** - ID Proof, Address proof, educational records & previous employment (originals to be verified)

Ø **Final Screening& Appointment** - (will be done by Flipkart)

F2F/Virtual round will be done by Flipkart POC, post which the final selection details will be shared to vendor

**Training & Certification**:

- Pre-process & process training will be provided by Flipkart (at our location).
- Certification will be evaluated basis 3 Mock interactions - Minimum score of 80+ in 2 calls with no Fatal errors such as usage of Nonprofessional language, Interruption without apology, Being Rude or sarcastic. Post successfully clearing the certification process, the consultant will be moved to the production floor. Certificating will be limited to 1 re-attempt. Any consultant failing to clear the certification process (incl. re-attempt) will be referred back to the source.

**Salary**: ₹18,000.00 - ₹30,000.00 per month

Jadwal:

- Day shift
- Morning shift

Tunjangan:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement

Upah Tambahan:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 10 years (preferred)
- Customer service: 10 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

  • Customer Service Associate

    2 weeks ago

    Bengaluru, India IntouchCX Full time

    **ROLE: Customer Service Associate - Non-Voice/Voice (International)** **About IntouchCX** IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the...

  • Customer Service Associate

    17 hours ago

    Bengaluru, India IntouchCX Full time

    **ROLE: Customer Service Associate - Non-Voice** **About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands. **About the Job** Are you a...

  • Customer Service Associate

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support AssociateWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Support Associate. As a key member of our support team, you will be responsible for providing exceptional customer service over the phone, addressing banking and financial services inquiries and concerns.Provide timely and effective...

  • Customer Service Associate

    5 days ago

    Bengaluru, India The Wedding Company Full time

    Role Description This is a full-time on-site role for a Customer Service Associate at The Wedding Company, located in Bengaluru. The Customer Service Associate will be responsible for coordinating with clients, managing customer queries, ensuring customer satisfaction, and providing an excellent customer experience. Day-to-day tasks will include responding...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India beBeeRetail Full time ₹ 4,00,000 - ₹ 10,00,000

    We are seeking a Customer Service Associate to join our retail team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing excellent customer service.About the Role:As a Customer Service Associate, you will be responsible for ensuring that customers have an exceptional experience while shopping at our stores. You will...

  • Customer Service Associate Iii

    17 hours ago

    Bengaluru, India TE Connectivity Full time

    The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole EMEA /North America Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional...

  • Customer Service Associate Iii

    17 hours ago

    Bengaluru, India TE Connectivity Full time

    The Customer Service Associate will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole North America Customer Service Organisation, portals and partially the EMEA Customer Service teams. Under general supervision, the Associate is...

  • Customer Service Associate

    2 weeks ago

    Bellandur, Bengaluru, Karnataka, India Crowning consulting Full time

    **Role - Customer Service Associate** **Requirements**: - Must have 1 years of experience in Customer Service. - Health Insurance experience is Preferred. - Proficient in English & Hindi languages. Other Indian languages are an added advantage. - Must have excellent interpersonal skills as well as Oral & verbal communication skills. **Key knowledge** -...

  • Customer Service Associate

    1 week ago

    Bengaluru, Karnataka, India Bolt.Earth Full time

    **Job Title: Customer Service Associate** **About Bolt.Earth** Bolt.Earth is India’s largest EV tech company, enabling enterprises across the automotive and shared mobility sectors to accelerate their smart vehicle journeys. Founded in 2017, we specialize in AI-integrated IoT solutions that make two - and three-wheeler electric vehicles safer, smarter,...

  • Customer Service Associate

    1 week ago

    Bengaluru, India Orcapod Full time

    Job description: Customer Service Representative International Voice Process 1. Location - Return to office (work from office mandatory) Bengaluru/Mumbai 2. Shift time - Mandatory working in Night Shift (US / UK Shift)**Roles and Responsibilities** in Night Shift (US / UK Shift) 3. Working days - Rotational work week (Should be flexible to work for 6...