Customer Success Representative

**Company Overview**

Advertising Saga is an Amazon Digital Marketing Agency based in Mumbai. Led by Amazon expert Viral Jain, our team has generated over 10 crores in sales for our clients. We specialize in helping businesses grow profitability on Amazon while improving their Acos. With a team of 11-50 employees, we are dedicated to helping our clients dominate their categories. For more information, visit our website at Advertising Saga.

**Job Overview**

**Work Timings**
- 10 am-6 pm
- Working Days
- Monday-Sunday (Except 1 weekly off & Sunday half day)
- Wednesday - Weekly off ( 1 Working Day off during the week as Compensation for Sunday work)
- Sundays - 10 am-3 pm (Half day only)

**Salary**
- Fixed Salary: 20k-30k Depending on the experience and skill
- Incentives:

- Increasing the conversions of students
- Other Incentives during the work in terms of performance

**Experience**
- Freshers Can apply
- Min 3month-6months Experience is a plus
- If done a similar job that's a plus

Who is this for?
- If you are a highly organized person and love doing disciplined work
- You cannot work or start your day without having the entire day planned
- You love creating systems, and SOPs and following them to ensure maximum accuracy
- You are super proficient in Google Calendars and can manage all tasks there and follow it
- If you like talking to people & helping them
- Have done leadership roles in previous organizations, colleges, or schools before
- I love giving feedback Contributing to the organization and improving the systems for better customer satisfaction
- Perhaps, unhappy with current management or state. Not where you want to be.

Who is this not for?
- Lazy people are looking to get rich quickly.
- Procrastinators who lack discipline.
- Those who cannot handle pressure
- Camera Shy or extremely weak communication skills

**Experience & Requirements**
- **Plus**:

- If you have done a customer success job or internship before its a plus
- **Plus**-If you have conducted and organized events in your colleges it’s a plus
- Laptop with 8gb Ram and High Speend Internet

**Softwares you must know**:
Google Sheets
- Google spreadsheet & excel
- Google doc

Google Calendar
- Creating event’s
- Managing google calendar

Zoom
- Creating meetings

**Roles & Responsibilities**:
Be a bridge and single point of contact between multiple teams

**Weekly Calls & Minutes**:

- Meetings & Doing weekly calls with the performance marketing team and holding them accountable to their KPI task
- Creating minutes of the call
- Following up with their team to complete our weekly task

**Scheduling & Content Posting on whatsapp group**:

- Scheduling content on whatsapp api and broadcasting them
- Make sure the right engaging content is posted as per schedule in the WhatsApp group before the webinar starts and during the webinar
- Posting assignments post the class and other valuable links and content to the students

**Zoom Meeting**
- Create timely Zoom links for upcoming batches
- Analyzing the engagement and creating continuous notes for improving the webinar
- Starting the meeting on time & making sure all the measures are taken in terms of proper settings for Zoom
- Tracking attendance throughout the Zoom calls
- Replying to comments of students & sending proper links for payments to the students and closing the deal if required to do over the phone itself

**Post the Masterclass Ends**
- Giving all the people access to the program if not given or missing
- Arranging gst bills from the students and giving it to the finance team
- Coming on weekly community calls and uploading the recordings in the program
- Giving reminders to the community for weekly calls on whatsapp
- Being a single point of contact between students & team and helping give right resources to the student
- Helping book the zoom calls as per the calendar post webinars and reminding them to come on the call on time with other instructions given
- Following up with students to collect payments if that is pending

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Application Question(s):

- Do you know how to manage the folders, make whatsapp group links, meetings link, etc?
- How many years of Customer Support experience do you have?

Work Location: Remote