Customer Service Representative

2 weeks ago

Chandigarh, India PGEIN Consulting Full time

**Job description**

**Responsibilities**:

- Scheduling drivers to make freight deliveries or collect shipments and packages.
- Communicating with drivers about freight details, delivery or pickup times, and special handling requests.
- Planning pre-determined routes and accommodating route changes as needed.
- Preparing dispatch documents, as well as generating freight bills and invoices.
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Keeping track of transportation regulations and laws to ensure that truck drivers comply.
- Reviewing drivers’ logs, including dispatched calls and arrival times.
- Monitoring truck repairs and maintenance schedules.
- Logging customer shipping schedules and complaints.
- Should be able to update events correctly in the software, accurate communication with planners

**Requirements**:

- Bachelor's or associate degree in transportation or logistics would be advantageous.
- 2-3 years of experience as a truck dispatcher in a similar industry.
- Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
- Extensive experience in customer services, as well as generating freight bills and invoices.
- On hands experience with **Truck Mate/ TMW software**:

- Proficiency in office software, including Microsoft Word, Excel, and Outlook
- Ability to monitor drivers' logs, truck maintenance schedules, and repairs.
- Knowledge of applicable transportation regulations and laws.
- Excellent organizational, communication, and time management skills.

**Job Type**:Full-time
**Work Location**: Work from Office located at Chandigarh IT Park
**Shift Timings**:Night shifts

**Salary**: ₹21,500.00 - ₹45,000.00 per month

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- TMW: 1 year (preferred)
- Tracking and Tracing: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9056060080

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