Client Liaison Officer

5 days ago


Kolkata West Bengal, India Calcast Ferrous Limited Full time

**Client Relationship Management**:Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
- **Issue Resolution**:Addressing client inquiries and concerns, investigating problems, and finding suitable solutions.
- **Problem Solving**:Identifying and resolving issues that arise between the client and the company, ensuring timely and efficient resolution.
- **Reporting and Documentation**:Preparing reports on client interactions, issues, and resolutions, and maintaining accurate records.
- **Project Coordination**:Coordinating with internal teams to ensure client requests are met, project timelines are adhered to, and client expectations are managed.
- **Client Feedback**:Collecting and analyzing client feedback to identify areas for improvement and enhance service delivery.
- **Compliance**:Ensuring adherence to relevant regulations, policies, and procedures.
- **Representation**:Representing the company in a professional manner at conferences, events, or with external stakeholders.
- **Training and Development**:Staying up-to-date on company products, services, and procedures, and seeking opportunities for professional development

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹100,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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