Process Improvement Associate I

**JOB DESCRIPTION** What to expect**:
J.P. Morgan provides Depository Services to 13 locations in EMEA whereby we undertake a number of monitoring activities that form the core of oversight program for the Schemes where JPMC act as Trustee / Depositary.

Change, Automation and Process improvement lead is expected to support automation for Operations e2e, Depository Services Group and Depository Managers.

**About you**:
We're looking for highly-driven individuals with an interest in working in financial services and at JPMorgan Chase. The Change Management roles is responsible for leading critical business transformation, reengineering and diagnostic efforts throughout Custody Operations Depository Services Operations with the ultimate goal of improving both operating and financial performance Typical engagements (not exhaustive) include:

- Business Transformations
- Process Assessment and Process Design for Robotic Process Automation (RPA),
- Operations Strategy
- Product Development Support

You will partner with Process Leads and SME management across Custody operations and Depository Services to prioritize, lead, and execute strategic initiatives in the digital transformation space leveraging process and/or technology tools such as RPA, Lean, Six Sigma, Etc. You will oversee multiple work streams and collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and recommendations.

**Responsibilities**:

- Collaborate with Operations, Product & PROD Development team to scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
- Work on Automation tools & technologies to transform business operations
- Serve as a catalyst for change management
- Strong executive presence while leading interview campaigns, working sessions, and senior client presentations

**Required Qualifications, Skills, and Capabilities**:

- Strong client management skills with the ability to work across all levels of the business; interacting with front line associates to senior leadership
- Presenting, communicating ideas, and influencing decisions to executives and senior managers within the firm
- Expert at solving simple to medium process and problems and providing innovative solutions in a collaborative environment with creative problem solving skills to understand each component and the “big picture”

**Preferred Qualifications, Skills, and Capabilities**:

- Desired expertise in robotics/automation, Alteryx, UiPath automation tools

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.