Dedicated Account Representative

1 week ago

Gurugram Haryana, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
The Dedicated Account Representative is encouraged to exhibit skills in the following areas:
**What You’ll do on a Typical Day**:
- Effectively implement multi
- work stream engagements, priorities client requests and work objectives demonstrating appropriate project management methodologies and tools such as project plans and issue logs.
Builds deliverables within established engagement scope, quality standards and time frames.
Continual analysis of monthly reporting to highlight opportunities with focus on policy adherence
Outstanding social skills, listening ability and written presentation skills.
Ability to deal with ambiguity and present/discuss work results in a compelling manner.
Builds strong working relationships with all key stakeholders.
Demonstrates American Express and available industry tools and solutions to develop outstanding deliverables and standard processes
BAR Updates, OBT Updates, SFDC Management & Raising cases etc.
Customer Service point of contact - agency, airline, hotel, car rental bookings, car service outside of India
Local hotel support - cultivate local relationships on behalf of BlackRock
Onboarding support of new employees
Point of contact for GAIN / Travel arrangers/admins
**What We’re looking for**:
Minimum 4 years of experience and consistent record in the air travel industry or relevant field, showing skill in data analysis and a deep understanding of factors that impact travel decisions, such as Advance Purchase, hotel adoption, online usage, and sourcing strategies.
Strong analytical skills; ability to analyze complex data sets evaluate alternatives and develop insights and recommended client solutions.
Strong communication skills that should include internal and external presentation development and delivery.
Strong client service orientation.
Ability to interact efficiently with people at all levels within a team or client organization
Deep knowledge of the Market Landscape
Support the Global Program - No local practices
Great communication skills verbal/written.
100% in office, no virtual.
Location Gurgaon, India
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

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