Customer Service Associate

2 days ago


Noida Sector Noida Uttar Pradesh, India FK Sports Full time

**Key Responsibilities**:

- Provide accurate information about products, services, and company policies to customers.
- Maintain detailed records of customer interactions and transactions..
- Meet performance targets and metrics for customer satisfaction, response time, and resolution rate.
- Identify and escalate recurring customer issues to improve processes and services.

**Qualifications**:

- Excellent written communication skills in English.
- Strong problem-solving abilities and the capacity to handle multiple customer issues simultaneously.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- High level of empathy and patience when dealing with customers.
- Flexibility to work in different time zones to support international customers.
- A positive attitude and a commitment to providing excellent customer service.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity for growth and professional development.
- Supportive and collaborative work environment.
- Employee discounts on company products.

Be part of the team that values your talent and is committed to your success.
- CANDIDATES WORKING IN TECH MAHINDRA AND TELEPERFORMANCE OR STARTEK ARE MOST WELOCMED TO APPLY.

Pay: ₹250,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- UK shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 25/11/2024
Expected Start Date: 25/11/2024



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