Customer Support Associate(Email/chat Process)

1 day ago

Noida Sector Noida Uttar Pradesh, India FK Sports Full time

**Key Responsibilities**:

- Provide accurate information about products, services, order status, and policies.
- Assist customers with order placement, tracking, returns, and exchanges.
- Handle customer complaints and resolve issues efficiently and effectively.
- Escalate complex issues to the appropriate department or manager when necessary.
- Follow up with customers to ensure their concerns are fully addressed and resolved.
- Provide basic technical support for online shopping issues, such as account access, payment processing, and website navigation.
- Coordinate with the warehouse and shipping teams to track and expedite orders as needed.
- Notify customers of any delays or issues with their orders and provide alternative solutions.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Report recurring issues and customer suggestions to the management team..
- Provide product recommendations and upsell additional items based on customer needs.
- Work closely with other customer service associates, team leaders, and departments to ensure a seamless customer experience.
- Participate in team meetings and training sessions to stay informed and improve skills.

**Qualifications**:

- Bachelor’s degree preferred.
- Strong communication skills, both written and verbal.
- Excellent problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Empathy, patience, and a positive attitude.

**Preferred Qualifications**:

- Experience with e-commerce platforms and order management systems.(Amazon)
- Familiarity with UK customer service standards and practices.

**Working Conditions**:

- Ability to work flexible hours, including evenings, weekends, and holidays.
- Fast-paced and dynamic environment.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Rotational shift
- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7080627223
Application Deadline: 02/01/2025
Expected Start Date: 02/01/2025

  • Amazon Email and chat process

    1 week ago

    Noida, Uttar Pradesh, India Nilo P Consultant Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Email Support for Domestic & international Clients Job Title : Customer Service Executive Non Voice Email Chat Process Skills: CCE, Customer care executive, Customer care, CSE, BPO,Voice Process, International BPO, Call Center, International Call Center, Voice Support, Inbound, Customer Support, Customer Care Executive, Inbound, Technical Support

  • Customer Support

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Hyrmus Full time

    Job Role: International Costumer Support : US TELECOM CHAT Location: Noida, Sector 60. **Job Description**: As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively. Key Responsibility: - Handle customer inquiries...

  • Customer Support Associate

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India Raunak Electrovision Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Job Title - Customer Support AssociateKey Responsibilities:Interact with customers through voice, chat, email, and social media platforms.Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support.Coordinate with internal teams to ensure timely resolution of escalated or complex issues.Make outbound calls for...

  • Customer Support Associate

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India Raunak Electrovision Llp Full time ₹ 1,68,000 - ₹ 2,16,000 per year

    Job Title - Customer Support AssociateKey Responsibilities:Interact with customers through voice, chat, email, and social media platforms.Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support.Coordinate with internal teams to ensure timely resolution of escalated or complex issues.Make outbound calls for...

  • Chat Support Executive

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India Digininja Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. **Key Responsibilities**: - Provide prompt,...

  • Chat Support Executive

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Digininja Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. **Key Responsibilities**: - Provide prompt,...

  • Chat Support Executive

    5 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Digininja Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. **Key Responsibilities**: - Provide prompt,...

  • Chat Support Executive

    3 days ago

    Noida Sector 62, Noida, Uttar Pradesh, India Digininja Private Limited Full time

    We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. **Key Responsibilities**: - Provide prompt,...

  • Chat Process

    5 days ago

    Noida, Uttar Pradesh, India Hemocean outsourcing Full time

    Chat Process Job Description Gain in-depth insights into the chat process job, from its foundational elements to the advanced skills that set it apart in the customer service landscape. Job Brief Quickly grasp the essentials of the chat process job description, understanding its core components and objectives. Access a downloadable resource for a concise...

  • Chat Support Executive

    2 weeks ago

    Noida Sector 62, Noida, Uttar Pradesh, India ABCO COMPUTERS PVT LTD Full time

    **For Chat Process -- 6+ Months Experience in International BPO in Chat is Mandatory.** **Willingness to work in US shifts.** Key Requirements: - 6+ months of experience in an International BPO is mandatory. - Handling basic customer queries related to telecom bills and providing customer resolution. - Strong communication, interpersonal, and comprehension...