Customer Service Representative

2 weeks ago


Noida Sector Noida Uttar Pradesh, India Taste Aces Pvt Ltd Full time

**Preferred Language: English**

**KRAs for this role**:
1. **Customer Engagement**
- Maintain a high level of customer interaction and engagement.
- Develop and maintain positive relationships with customers.

2. **Lead Generation**
- Identify potential customers through outbound calls.
- Generate quality leads for follow-up.

3. **Product Knowledge**
- Demonstrate comprehensive knowledge of products/services.
- Effectively communicate features and benefits to customers.

4. **Call Quality and Compliance**
- Adhere to call scripts while maintaining a natural conversation flow.
- Ensure compliance with company policies and regulatory requirements.

5. **Customer Feedback and Issue Resolution**
- Collect and record customer feedback accurately.
- Address customer inquiries and complaints effectively.

6. **Reporting and Documentation**
- Maintain accurate records of calls and sales activities.
- Provide regular reports on performance metrics to management.

7. **Team Collaboration**
- Collaborate with team members to share best practices and strategies.
- Participate in training sessions and team meetings.

8. **Time Management**
- Effectively manage call time and follow-up activities.
- Prioritize tasks to maximize productivity.

9. **Self-Improvement**
- Actively seek feedback and opportunities for skill enhancement.
- Stay updated on industry trends and changes in products/services.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9319990466



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