Rft Production Support Finance

**RFT Production Support Finance**:
**Job ID**:R0351052**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-09-25**Location**:Pune**Position Overview**:
**Job Title
- Production Support Finance**

**Location
- Pune, India**

**Role Description**

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**

**Production Support**
- Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures.
- Owns the logs that track manual tasks, remediation and system improvement
- Second line of defence for Incident Management - gathering data for investigation and identification of root cause through to resolution
- Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment

**Application Analysis**
- Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements.
- Assists in design and creation of NFRs through identification of further requirements.

**Incident Management**
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution.
- Facilitates recovery, following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.

**Change Management**
- Assesses, analyses, develops, documents and implements changes based on requests for change.
- These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties

**Problem management**
- Investigates problems in systems, processes and services.
- Ensures PIR reporting and Root Cause Analysis
- Assists with the implementation of agreed remedies and preventative measures.
- Attends Program Meetings to prioritize owned stability and performance enhancements as identified in production

**Release and deployment**:

- Uses the tools and techniques for specific areas of release and deployment activities.
- Administers the recording of activities, logging of results and documents technical activity undertaken.
- May carry out early life support activities such as providing support advice to initial users.

**Production Readiness and Testing**
- Serves as the DevOps Lead, working closely with the Change teams in driving and embedding the Production readiness controls as part of the Software delivery lifecycle.
- Builds keep list of NFRs and ensures adherence through design forums
- Reviews requirements and specifications and defines test conditions
- Analyses and reports on test activities and reports risk and issues associated with own work.

**Your skills and experience**
- Sound understanding of Production Management processes and controls in large organizations.
- Strong experience of envisioning and driving full stack automation in medium to large sized groups.
- Excellent problem solving skills in a distributed, multi-technology ecosystem
- Strong Experience in Base SAS, Advance SAS, Macros on UNIX Platform.
- Strong Skill in Advance Data Step programming statement to solve complex problems
- Strong Skill in writing and debugging SAS SQL/Proc SQL code.
- Strong Skill in writing and using SAS Macros.
- Hands on experience with SAS/Access using Oracle
- Strong Scripting experience in Shell, Perl
- Good understanding and Hands on experience for SAS Grid Manager
- Solid understanding of monitoring systems like ITRS Geneos
- Strong Knowledge of Oracle Management, SQL scripts, performance mgmt.
- Strong knowledge of configuration management tools like Ansible (preferred), Chef and Puppet
- Strong understanding of Unix, Linux and Windows
- Understanding of Agile and Safe methodologies (preferred)

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.