Csa (Customer Service Associate)

If you're tired of your stressful call-center or continuous calling job, then the below role is for you.

Why join us?
- A fun work environment with a bit of challenge to keep you engaged
- Be part of a growing team & build your career progression
- Learn & enhance your skills & communication to face the corporate world
- Ability to manage work-life balance
- Good chances at promotions and movement to other support roles
- Get dual experience in Hospitality + Customer Service domain
- Great work atmosphere

In this role you will be the primary contact for our Guests seeking assistance through chat & phone. You will provide prompt, courteous, and knowledgeable responses to inquiries and ensure a positive guest experience. This role requires excellent communication skills, a strong understanding of our products and services, and the ability to handle multiple conversations simultaneously.

**Our In-House Clients are**

**Please read the profile requirements thoroughly before applying**:
We are building a dynamic team of Customer Service Agents and looking for freshers with some experience in Chat & Voice. Preferably from Mumbai Western Line up to Bhayandar who can commute and work at our Bandra office easily & daily.

**Open Positions**: 4

**Skillset requirement**:
**Work Location**: Linking Road - Bandra/Khar

**Work timings & shift**:

- **Shifts**: 24X7 Rotational, 6 Day Week (Morning/MidAfternoon/Night)
- **Week-Off’s**: 1 WO rotational _(No splits-offs)_

**Salary Range**:

- Freshers: INR 15,000/- (+- Incentives) depending on the interview round

**As a Customer Service Associate, you will**:

- Manage customer relationship via phone & chat systems from our Contact Center
- Coordinate check-in’s, ensuring guests are welcomed warmly and oriented to the property
- Address guest inquiries, concerns, and requests promptly, enhancing their overall experience
- Coordinate closely with our Sales, Housekeeping & Maintenance Teams for property readiness
- Communicate clearly and effectively, tailoring responses to each customer’s level of understanding
- Act as a brand ambassador, upholding our commitment to quality and hospitality
- Closing sales inquiry (This is not a sales process. But inbound sales inquires have to be handled & closed)

**Required Skills**:

- Expert at handling customer queries using chats & phone within the client SLAs
- Fluency in spoken & written English (Must) _local languages will be added advantage_
- Well-versed with using computers, MS office, MS Excel, etc.
- Typing speed of 35 w.p.m. (Must)
- Knowledge of Bed n' Breakfast functions (not mandatory)
- Customer-centric mindset with a focus on delivering memorable experiences.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer support

**Desired Traits (Competency)**:

- Passion for great customer service
- Rapport building, should be able to build good connect
- Patience, empathy, and the ability to stay calm under pressure
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Ability to work both independently and as part of a team
- Eye for business improvement

The interview process may include 3 Rounds (_Rounds 2 & 3 will be concluded same day_)

1: Telephonic Introductory call
2: English language test & Process knowledge tests (In the Office)
3: Personal interview round

Join Skill Nitro to contribute in our commitment to outstanding customer service.

**Mail your CV to,**
**The Contact Center Manager**
**Aneesh Korrde**

**Job Types**: Full-time, Permanent, Fresher, Contractual / Temporary
Contract length: 6 months

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person