Customer Support Associate

2 weeks ago

Ludhiana, India ARME Consulting Full time

**Location: Shanewal, Ludhiana Punjab**

**Job Type: Work from office**

**Salary: 1.80Lpa + Overtime**

**Required skills**:

- Good Communication skills
- ability to work in pressure
- Good knowledge of computer basic
- Good typing skill
- **Good communication & convincing skills in English or Bengali**:

- **Knowledge of E-mail & MS-Excel**.

**Responsibilities**:

- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Keep records of calls and sales and note useful information

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bengali (preferred)

Ability to Commute:

- Ludhiana, Punjab (required)

**Speak with the employer**
+91 7004019916

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