Customer Support Associate

4 weeks ago

Ludhiana, India Reliance Retail Full time

Company Overview

Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.


Job Overview

We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.


Qualifications and Skills

  • Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
  • Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
  • Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
  • Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
  • Knowledge and experience in backend operations for effective coordination of internal processes and order management.
  • Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
  • Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
  • BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.


Roles and Responsibilities

  • Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
  • Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
  • Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
  • Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
  • Maintain accurate customer records using digital tools for efficient data management and future reference.
  • Support the sales team by cross-checking product information and assisting during high demand periods as required.
  • Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
  • Contribute to company growth by identifying potential service improvements and providing valuable customer insights.

  • Customer Support Associate

    1 week ago

    Ludhiana, Punjab, India Reliance Retail Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company OverviewReliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a...

  • Customer Support Associate

    1 week ago

    Ludhiana, India Taslap Services Full time

    Looking for Cutomer Support Associate **Work From Home (Pan India) for E Commerce Process** **Qualification**: +2 or above **Shifts**: Rotational, 6 days working **Salary Package for E Commerce Process **: 1.80 LPA (Fresher) - 2.20 LPA (Experience - Min 1 year on paper) **Skills Required**: Good spoken English and Hindi, 30 WPM typing speed with 95%...

  • Customer Support Associate

    1 week ago

    Ludhiana, India Pratap Consultant Full time

    **Position : Customer Service Associate - **(Only Males)** **Experience -** Fresher can apply **Salary -** 12k - 16k + Overtime **Job location** - Dehlon Road, Tibba Village, Sahnewal Ludhiana -Punjab 141120 **(Local Preff.)** **Responsibilities -** Contact potential or existing customers to inform them about a product or service using scripts. Answer...

  • Customer Support Associate

    3 weeks ago

    Ludhiana, India Reliance Retail Full time

    Job Description Company Overview Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce...

  • Customer Service Associate

    4 weeks ago

    Ludhiana, India Sisco Jobs Full time

    Job Title: Customer Service Associate Location: Ludhiana (Punjab)Experience: 0 to 1 YearGender: FemaleSalary: LPAJob Summary:We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client...

  • Customer Support Associate

    2 weeks ago

    Jamalpur Colony, Ludhiana, Punjab, India Safarwallah Full time

    The **Customer Support Associate** in the Travel and Tour industry is responsible for providing exceptional customer service by assisting clients with travel-related inquiries, bookings, changes, cancellations, and general support. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the company’s...

  • Customer Support Associate

    4 days ago

    Ludhiana, India Keva Kaipo industries Pvt Ltd Full time

    **Responsibilities -** Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and...

  • Customer Service Associate

    2 weeks ago

    Ludhiana, Punjab, India Cantaloupe HR Solution Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Position: Customer Service Associate (Bengali Language) (Female Candidates – Married Preferred)Openings: 6 PositionsLocation: Ludhiana, PunjabSalary: ₹15,000 per month (In-hand)Experience: Freshers can applyQualification: Diploma / Degree / Certification in ComputersPreferred: Local candidatesSkills RequiredStrong communication and convincing skills in...

  • Customer Support Associate

    6 days ago

    Ludhiana, India OAC Full time

    Age The age of the CSA should not be less than 22 years and not more than 28 years, at the time of engagement. Educational Qualification Key Skills 7 Experience 2 Years 8 Remuneration (i) The Renumeration shall be in range of '30,000-'40,000 per month depending upon the individual qualification & experience. **Job Types**: Full-time, Regular /...

  • Customer Relationship Executive

    2 weeks ago

    Ludhiana, Punjab, India Varuni Associate Full time

    Customer Relationship Executive Qualification Graduation Exp: 2-3 yr Salary 15-20k Location BRS Nagar Ludhiana Timing 10-5:30 For immediate response contact at 9888226055 Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Language**: - English (preferred) Work Location: In person **Speak with the employer** +91...