Customer Support Representative
7 days ago
**Key Responsibilities**:
- Resolve product or service problems by clarifying issues, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain detailed records of customer interactions, feedback, and complaints using the CRM system.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Assist in developing customer service procedures, policies, and standards.
- Work collaboratively with other departments such as Sales, Product, and Engineering to improve the customer experience.
- Stay updated on product knowledge to effectively support users.
- Meet or exceed performance metrics, such as response time and customer satisfaction scores.
**Qualifications**:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Proven customer support or client service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Patience, empathy, and a positive attitude.
Pay: From ₹12,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
**Language**:
- Tamil (preferred)
- English (preferred)
Work Location: In person
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