Guest Relations: Resort

2 weeks ago

Kolhapur, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Guest Relations: Hotel

Job location:

- Nashik

**Salary**:

- 25,000-35,000 per month

Food and Accommodation provide

**Experience**:

- Total experience:

- 5-7 years of experience in a similar role within the hospitality industry.

Minimum experience:

- 3-4 years of experience in in a customer service or hospitality role or related field

Education:

- High school diploma or equivalent; bachelor's degree in hospitality management or a related field

Skillset:

- Good communication skills
- Proficiency with MS Office
- Familiarity with hotel management software is a plus.

**Only Females**

IMMEDIATE JOINERS REQUIRED

FULL TIME

**Profile Introduction**:
As a Guest Relations in our hotel, you will be a key ambassador for exceptional guest experiences. Your primary responsibility is to ensure that guests feel welcomed, valued, and attended to throughout their stay. You will be the face of hospitality, providing a warm and inviting atmosphere while maintaining a high level of professionalism.

**Requirements**:

- Excellent interpersonal and communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Exceptional organizational skills.
- Proficiency in multiple languages is an advantage.
- Flexibility to work various shifts, including weekends and holidays.

**Responsibilities**:

- **Welcome and Check-In**:

- Greet guests upon arrival with a friendly and welcoming demeanor.
- Efficiently handle check-in procedures, ensuring accuracy of guest information.
- **Guest Assistance**:

- Respond promptly to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.
- Provide information about hotel services, facilities, and local attractions.
- **Communication**:

- Maintain open lines of communication with other hotel departments to ensure smooth operations.
- Coordinate with housekeeping and maintenance to address guest needs.
- **Special Requests**:

- Handle special requests and arrangements, such as room preferences, transportation, and dining reservations.
- **Check-Out**:

- Facilitate the check-out process, processing payments, and ensuring accurate billing.
- **Customer Feedback**:

- Solicit feedback from guests and use it to continually improve service quality.
- Address negative feedback promptly and professionally.
- **Events and Celebrations**:

- Assist in organizing and coordinating special events, celebrations, and conferences hosted by guests.
- **Security and Safety**:

- Ensure the safety and security of guests by following hotel procedures and protocols.

**Salary**: ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

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