Post Sales Executive

3 days ago

Chandigarh Chandigarh, India LookMyTicket Tours and Travels Pvt. Ltd. Full time

**Key Responsibilities**
- **Client Relationship Management**: Serve as the main point of contact for a portfolio of US-based clients. Proactively engage with clients to understand their evolving travel needs and ensure their satisfaction with our services.
- **Account Retention and Growth**: Monitor client accounts to identify and address any issues that may lead to churn. Actively look for and pursue opportunities to upsell and cross-sell additional travel products and services.
- **Operational Support**: Collaborate with the sales and operations teams to ensure a smooth transition from the sales cycle to ongoing client management. Address and resolve client inquiries, feedback, and complaints in a timely and professional manner.
- **Market Intelligence**: Stay informed about travel trends, competitor activities, and new technologies in the US market to better serve clients and inform product development.
- **Reporting and Analysis**: Maintain accurate records of all client interactions and account activities in the CRM. Provide regular reports on client health, revenue growth, and retention metrics to management.

**Qualifications**
- **Experience**: 2-5 years of experience in a post-sales, account management, or customer success role, preferably within the travel or hospitality industry.
- **Market Knowledge**: A solid understanding of the US travel market, including corporate travel policies, leisure travel preferences, and key destinations.
- **Skills**: Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities and a proactive, client-focused mindset.
- **Technical Proficiency**: Familiarity with CRM software (e.g., Salesforce, HubSpot) and travel booking systems (GDS) is a plus.
- **Education**: A bachelor's degree in business, marketing, or a related field is preferred.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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