Return Merchandise Authorization

1 week ago


Delhi Delhi, India Future Foundation Services Full time

**Return merchandise authorization ( RMA )**

**Qualification - Gradations**

**EX- 3 YEAR OR ABOVE IN IT HARDWARE FIELDS**

**SKILLS - GOOD COMMUNICATION SKILLS IN ENGLISH AND HINDI**

**EXCEL - VLOOKUP, PIVOT,FILTER,FORMULAS AND GOOGLE SHEET**

**SALARY - 20K TO 25K AROUND CTC.**

**return merchandise authorization** (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period.

**Core Responsibilities**
- Receive and process all RMA’s (product returns and repairs)
- Set customer expectations and maintain customer relationships, providing status updates and setting expectations.
- Review and document product backlog/inventory
- Document and maintain current RMA processes, with constant attention to measurable and continuous improvement.
- Organize on-time shipments of replacement and/or repaired customer products
- Utilize ERP system to manage end to end RMA process
- Acts as liaison between repair team, sales team and customer success teams to provide outstanding service

**Core Skills & Competencies**
- Good written and verbal communication skills
- Ability to work in a fast-paced environment; understands urgency and deadlines
- Strong attention to detail and accountable for managing problems through resolution
- Efficiency with MS Office tools, QuickBooks and prior ERP system experience a plus
- Ability to multi-task and handle competing priorities
- High school diploma or equivalent

**CALL ME 9971356894**

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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