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**JOB DESCRIPTION**
L3/Application Support Specialist for Middle Office Services
This role requires a wide variety of strengths and capabilities, including:
- Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and Quality of Production management function, adopting the DevOps principles to manage and support the environment.
- Hands-on, technology-focused individual, who enjoys working through hard technical problems. Knowledge of Python, Shell scripting, SQL and UNIX commands.
- Recommend solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures.
- Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
- Be able to develop and maintain strong relationships with Application Development and DevOps Leadership
Other Functional and Technical skills
Domain & Tools: Trade Life cycle, Database Support,
Splunk, Geneos, Grafana, Kibana, Appdynamics, Control M, Autosys.
Technical Skills:
- Strong Knowledge on UNIX, SQL, Knowledge on HBASE, Bigdata, Oracle and Cockroach DB
- Python, Shell scripting will be added advantage.
Support Management:
- Design and Use Monitoring Dashboards for day to day Support
- Generate Service KPIs, reports on service stability and performance.
- Liaise with Dev and QA teams for release management
- Run incident calls for client outages
- Incident Management and Tracking
- Participate in Change Management calls
- Engage with OPS and client support teams on user query resolutions
- Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace
- Expertise in Excel, Macro and Powerpoint will be an advantage
**ABOUT US**
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
**ABOUT THE TEAM**
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
