Payment Investigator

5 days ago

Mumbai Maharashtra, India UBS Full time

India
- Operations
- Global Wealth Management

**Job Reference #**
- 323437BR

**City**
- Mumbai

**Job Type**
- Full Time

**Your role**
- As a Payment Investigator, you will be part of the Payments Investigations Team responsible for resolving client inquiries related to payment issues. You will ensure timely and accurate processing of transactions, investigate discrepancies, and collaborate with internal stakeholders to enhance operational efficiency.

Key Responsibilities:

- Investigate and resolve client inquiries related to payment issues, including sanctions holds, returned funds, and payment cancellations.
- Monitor and manage payment queues, ensuring timely resolution of flagged or delayed transactions.
- Collaborate with internal teams (e.g., Compliance, Operations, Risk) to resolve complex cases and escalate issues when necessary.
- Maintain accurate records of investigations and resolutions in accordance with regulatory and internal standards.
- Identify trends or recurring issues and recommend process improvements.
- Support audit and compliance reviews by providing documentation and insights into investigation processes.

**Your team**
- You’ll be part of a collaborative team that supports global payment operations located in Mumbai India. The role offers opportunities to contribute to process enhancements and play a key role in safeguarding client transactions.

**Your expertise**
- 2-5 years of experience in banking/payment operations
- Strong knowledge of payment systems such as SWIFT, Fedwire, and CHIPS.
- Familiarity with sanctions screening, wire transfers, and USD/FX payment flows.
- Excellent analytical, communication, and interpersonal skills.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Detail-oriented with a strong focus on accuracy and client service.

**About us**
- UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

**How we hire**

**Join us**
- At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

**Contact Details**
- UBS Business Solutions SA
UBS Recruiting

**Disclaimer / Policy statements**
- UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

  • Associate Consultant- Delivery

    2 weeks ago

    Mumbai, India SIX Payment Services Full time

    Associate Consultant- Delivery (Investigation Specialist) Date posted 03/13/ Location Mumbai | India Company Worldline This  is  Worldline Worldline is the European leader in digital payments and number four worldwide, powered by over 20, employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of...

  • Associate Consultant

    2 weeks ago

    Mumbai, India SIX Payment Services Full time

    Associate Consultant - Delivery (Investigation Specialist) Date posted 03/13/ Location Mumbai | India Company Worldline This  is  Worldline Worldline is the European leader in digital payments and number four worldwide, powered by over 20, employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of...

  • Risk Investigator

    2 weeks ago

    Mumbai, Maharashtra, India Seven N Half Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description: Risk Investigator - FSWork Location - MumbaiAbout the Role:We are looking for a Risk Investigator to play a key role in safeguarding our organization against fraudulent activities across all payment channels. The ideal candidate will be responsible for monitoring daily transaction alerts, conducting thorough investigations, making...

  • Payment Posting

    3 days ago

    Mumbai, Maharashtra, India Applogiq Full time

    **Job Title**: Payment Posting Reconciliation Specialist **Experience**: 3+ Years **Location**: Mumbai **Walk-In Interview** Accurately post payments to patient accounts or customer accounts from various sources such as insurance companies, customers, or third-party payers. - Reconcile payments and resolve any discrepancies in a timely manner. - Work...

  • Payments Officer

    1 day ago

    Mumbai, Maharashtra, India Tanserv Business Process Pvt Ltd Full time

    **Full job description** Title: Field Collection Executive Location: Mumbai Company: TanServ Business Process Private Limited Experience: 3 years & above **Salary**: 20,000-30,000 **Responsibilities**: - Visit delinquent client in assigned areas for B2B payment collection & follow up. - Maintain accurate records of all collection activities and...

  • Investigation Claims

    2 weeks ago

    Mumbai, India TopGear Consultants Full time

    **Urgent Opening** **Role**:Investigation Claims **Experience**:3 to 8 Years **Location**:Mumbai (Goregaon) **Industry**: Insurance **Qualification**: BAMS, BHMS, BUMS, BDS, BPT **Role & Responsibility**: (Details of the roles & responsibility) **Investigation Management (Health/CI/PA Claims)** 1. Required to assign, follow up, get the investigation...

  • Payments Lifecycle Special

    6 days ago

    Mumbai, Maharashtra, India JPMorgan Chase Full time

    Job Category Payments Lifecycle Are you ready to be at the forefront of digital payment innovation Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions This is your opportunity to grow your career in a fast-paced environment where your contributions will be valued and your skills will be honed As a...

  • Payment Collection Executive

    1 day ago

    Vasai, Maharashtra, India ONEWAY Full time

    **Accounts Receivable / Payment collection Executive** **Experience : 1 to 2 Years in Accounts Receivables** **Location : Vasai east naikpada** **Pick up & drop will given from vasai & nalasopara station** **No of Opening : 2** **Detailed Duties and Responsibilities** Monitor customer’s accounts on a daily basis Handing Bank reconciliations on daily...

  • Csis Lead Investigator

    2 weeks ago

    Mumbai, Maharashtra, India Citigroup Full time

    The Citi Security and Investigative Services Lead Investigator is a strategic professional who is tasked with conducting professional and independent investigations into cases of fraud and or misconduct across South Asia and all of Citi s business lines to protect the assets and reputation of the bank and its clients Through investigations CSIS seeks to...

  • Wi Investigations Support

    2 weeks ago

    Pune, Maharashtra, India Barclays Full time

    Job Title: WI Investigations Support Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank,...