
OTC
1 week ago
**Shift : US**
*** Comms : Excellent**
*** On Paper TL**
*** WFO**
*** **OTC Tower Lead**
*** International Voice Process**
**Responsibilities**
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and supervise the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a phenomenal teammate to process any Adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
- Call out problems to senior staff members and or management as appropriate.
**Qualifications we seek in you**
**Minimum qualifications**
- Any Graduate
- Strong Communication Skills (verbal and written)
- High Energy level
**Preferred qualifications**
- Good customer handling skills
**Requirements**:
- Collections
- Good Communication
- International Voice process
- Ok with US shift
**Benefits**:
- As per co. norms
**Job Information**:
Salary
**300000 - 700000**
***
Work Experience
***
City
**Gurgaon**
***
State/Province
**West Bengal**
***
Country
**India**
***
Industry
**BPO**
***
Zip/Postal Code
**122001
-
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