OTC

1 week ago


West Bengal, India 2COMs Full time

**Shift : US**

*** Comms : Excellent**

*** On Paper TL**

*** WFO**

*** **OTC Tower Lead**

*** International Voice Process**

**Responsibilities**
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and supervise the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a phenomenal teammate to process any Adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
- Call out problems to senior staff members and or management as appropriate.

**Qualifications we seek in you**

**Minimum qualifications**
- Any Graduate
- Strong Communication Skills (verbal and written)
- High Energy level

**Preferred qualifications**
- Good customer handling skills

**Requirements**:

- Collections
- Good Communication
- International Voice process
- Ok with US shift

**Benefits**:

- As per co. norms

**Job Information**:
Salary

**300000 - 700000**
***

Work Experience

***

City

**Gurgaon**
***

State/Province

**West Bengal**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**122001



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