Loyalty Executive

2 days ago

Mumbai, India UpMan Placements Full time

Job Location- Mumbai- Experience (in Years)- 3 - 7- Job Type- Full Time**Job Description**:
**Roles and Responsibilities**
- Spearhead the Loyalty program operations (Lodha Amara) across mass and premium markets
- Manage all customer and internal team queries to the Amara mailbox/phone regarding referral benefit. Respond with the defined TAT to avoid customer dissonance
- Ensure zero escalations and co-ordinate with internal teams to resolve any disputes
- Manage the program payout to customers with utmost diligence and ensure zero errors in the payout process. Liaise with multiple internal teams to ensure completion within set timelines
- Monitor incentive calculation as per define structure and facilitate incentive payout to loyalty and all other collaborating teams
- Overlook the assignment of Loyalty ID to ensure accurate customer mapping and handle any remapping requests
- Maintain reports of all customer redemptions, interactions and incentive pay-outs to be shared with top management
- Collaborate with other known brands across industries and create alliances that would benefit our customers
- Support the loyalty Marketing team in events and other required activities and act as a back-up in absence of the loyalty marketing manager

About Company

Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.

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