Loyalty Program Manager

2 weeks ago

Mumbai, India Shoppers Stop Full time

About the Role The Manager / Sr Manager – Loyalty will be responsible for executing loyalty campaigns, managing stakeholder relationships, and leveraging analytics to enhance customer engagement. Responsibilities Campaign Management & CRM Execution: Drive repeat sales and member retention through First Citizen Club loyalty initiatives. Segment customer cohorts using shopping behavior and analytics to run targeted, high-impact campaigns. Own end-to-end execution of loyalty campaigns – briefing, creative coordination, deployment, and performance tracking. Collaborate with creative and CRM agencies to deliver campaigns across WhatsApp, RCS, and other modern platforms. Create and analyze campaign reports, MIS, and dashboards to identify areas of improvement and optimize effectiveness. Stakeholder Management & Program Monetization: Act as a program evangelist across the organization, promoting the value and impact of First Citizen to internal teams and external partners. Collaborate closely with cross-functional stakeholders—merchandising, store operations, marketing, digital, and customer service—to ensure consistent program delivery and advocacy. Identify monetization opportunities within the loyalty ecosystem (e.g., co-branded offers, data-driven partnerships) to generate incremental value for the business. Analytics, Technology & Projects: Work with the Analytics team to analyze customer behavior and define actionable insights. Project-manage loyalty platform upgrades, feature rollouts, and integration tasks in partnership with tech teams. Reporting & Communication: Develop dashboards and reports using Excel for key CRM KPIs. Build engaging PowerPoint presentations summarizing loyalty performance, campaign results, and recommendations. Support internal communication and documentation with strong written and verbal English skills. Qualifications MBA in Marketing or related discipline. 7-8 years of relevant experience in Loyalty Marketing, CRM, or Customer Engagement. Prior exposure to Retail, Travel, Banking, E-commerce, or similar loyalty-driven industries. Mandatory: Hands-on experience managing CRM or Loyalty programs. Required Skills Proficient in Excel, PowerPoint, and campaign management tools. Strong analytical mindset with creative thinking. Comfortable working independently in a fast-paced environment. Self-starter with a bias for action and continuous learning.

  • Loyalty Program Manager

    1 week ago

    Mumbai, Maharashtra, India Krazy Mantra HR Solutions Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a skilled Loyalty Program Manager with 8 to 10 years of experience to join our team in Mumbai. The ideal candidate will have a strong background in loyalty program strategy, customer engagement, and retention.Roles and ResponsibilityDevelop and implement effective loyalty programs to drive customer engagement and retention.Design and...

  • Loyalty Program Manager

    2 weeks ago

    mumbai, India Shoppers Stop Full time

    About the RoleThe Manager / Sr Manager – Loyalty will be responsible for executing loyalty campaigns, managing stakeholder relationships, and leveraging analytics to enhance customer engagement.ResponsibilitiesCampaign Management & CRM Execution: Drive repeat sales and member retention through First Citizen Club loyalty initiatives.Segment customer cohorts...

  • Loyalty Program Manager

    2 weeks ago

    Mumbai, India Shoppers Stop Full time

    About the RoleThe Manager / Sr Manager – Loyalty will be responsible for executing loyalty campaigns, managing stakeholder relationships, and leveraging analytics to enhance customer engagement.ResponsibilitiesCampaign Management & CRM Execution:Drive repeat sales and member retention through First Citizen Club loyalty initiatives.Segment customer cohorts...

  • Loyalty Program Manager

    6 days ago

    Mumbai, Maharashtra, India Shalimar Paints Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    1. Painter & Contractor Network DevelopmentDevelop a comprehensive database of painters & contractors across Pan India.Ensure proper categorization, segmentation, and mapping to streamline engagement and communication.2. Painter Performance & Engagement AnalysisConduct a detailed performance analysis of new, existing, and dropped applicators.Identify...

  • Loyalty Program Manager

    2 weeks ago

    Mumbai, India Shoppers Stop Full time

    About the Role The Manager / Sr Manager – Loyalty will be responsible for executing loyalty campaigns, managing stakeholder relationships, and leveraging analytics to enhance customer engagement. Responsibilities - Campaign Management & CRM Execution: - Drive repeat sales and member retention through First Citizen Club loyalty initiatives. - Segment...

  • FatakPay Digital

    4 weeks ago

    Mumbai, India FatakPay Digital Pvt. Ltd. Full time

    Job Title: Manager Loyalty and Required: 35 years.Location: Mumbai (on-site).Role Overview:Were looking for a highly analytical and user-obsessed Manager Loyalty and Engagement to own and scale in-app user engagement, retention, and loyalty.This role sits at the intersection of marketing, product, and analyticsresponsible for designing and deploying...

  • Loyalty Executive

    1 day ago

    Mumbai, India UpMan Placements Full time

    Job Location- Mumbai- Experience (in Years)- 3 - 7- Job Type- Full Time**Job Description**: **Roles and Responsibilities** - Spearhead the Loyalty program operations (Lodha Amara) across mass and premium markets - Manage all customer and internal team queries to the Amara mailbox/phone regarding referral benefit. Respond with the defined TAT to avoid...

  • Loyalty Marketing Manager

    1 week ago

    Mumbai, Maharashtra, India FatakPay Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Manager – Loyalty and EngagementExperience Required: 3–5 yearsLocation: Mumbai (on-site)Role Overview:We're looking for a highly analytical and user-obsessedManager – Loyalty and Engagementto own and scale in-app user engagement, retention, and loyalty. This role sits at the intersection of marketing, product, and analytics—responsible for...

  • Senior Customer Loyalty Executive

    3 weeks ago

    Mumbai, India Nirvana Realty Full time

    Hiring: Senior Customer Loyalty Executive – Nirvana Realty Location: Andheri West, Mumbai About Us Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences,...

  • Senior Customer Loyalty Executive

    4 weeks ago

    Mumbai, India Nirvana Realty Full time

    Hiring: Senior Customer Loyalty Executive – Nirvana Realty Location: Andheri West, Mumbai About Us Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences,...