Customer Care Services

1 week ago

Chandigarh Chandigarh, India Crowning Consulting Full time

**Job Title: Customer Care Executive -Service**

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve customer complaints or issues regarding vehicle performance, service, billing, or other concerns, ensuring prompt resolution and customer satisfaction.
- **Product Knowledge**: Develop a deep understanding of the company's products, features, and services to effectively address customer inquiries and provide relevant information.
- **Service Coordination**: Schedule service appointments for customers, coordinate with service departments, and ensure timely completion of vehicle maintenance or repairs.
- **Documentation**: Maintain accurate records of customer interactions, transactions, complaints, and resolutions using the company's CRM system or other designated tools.
- **Feedback Management**: Gather feedback from customers regarding their experiences with products or services, and relay this information to relevant departments for continuous improvement.
- **Customer Relationship Management**: Build and maintain positive relationships with customers, fostering loyalty and repeat business through excellent service and support.

**Qualifications and Skills**:

- Proven experience in customer service or related roles, preferably within the automobile industry.
- Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Strong problem-solving abilities and the capacity to handle difficult or challenging customer situations with tact and diplomacy.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Detail-oriented with a focus on accuracy and efficiency in documentation and record-keeping.
- Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet customer needs.
- A genuine passion for automobiles and a commitment to providing exceptional customer service.

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- CRE service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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