Cce (Customer Care Executive)

10 hours ago

Chandigarh, India Svartglae Business Services Full time

Hiring for Bpo Call Center / CCE Process in BPO (Business Process Outsourcing) Customer Care Executive for Domestic / International Voice Process.
Good communication skill required.

Willing to join at the earliest

1-2 years experience

**RESPONSIBILITIES**
- Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.
- Customer Care Executives are usually hired by ITES/BPO organizations so that they work for their clients who have outsourced their business, or by companies themselves.
- Almost every industry is in a need **customer care executive**to manage queries from their customers.

**Responsibilities**:

- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Develops a strong relationship with their customers and generates trust with an open and interactive communication.
- Acquire and validate information and providing it to the customers with full efficiency.
- Document or maintain records of each and every interactions with the customers for future evaluation.
- Setting up customer accounts and provide relevant information to them.
- Follow the procedure, guidelines provided and implement it while troubleshooting queries.

**Skills Required**:

- Should be excellent with their communication skills
- Should have the ability to interact with foreign clients.
- Should also have strong presentation skills.
- Strong analytical skills and be able to manage time effectively.
- Should be able to multi-task.
- This job strong demands for good interpersonal and problem-solving skills.
- Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.
- inbound calls

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9876222996

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