Customer Care Executive

23 hours ago


Amravati, India Skyway Book1Trip LLP Full time

**Key Roles of a Customer Care Executive**:

- **Customer Support (Voice/Non-Voice)**:

- **Issue Resolution**:
Handle complaints, resolve issues, and provide solutions in a timely and professional manner.Stay well-informed about the company’s offerings to provide accurate information.Update customer records, track interactions, and maintain follow-ups using CRM software.Gather and report customer feedback to help improve services/products.Identify and escalate priority issues to the appropriate departments.Recommend additional products/services when relevant (common in sales-support roles).Maintain logs of conversations, issues raised, and resolutions provided.Deliver excellent service with empathy, patience, and communication skills.Work with different departments (tech, billing, logistics) to ensure a smooth customer experience
- **Product/Service Knowledge**:

- **Customer Relationship Management (CRM)**:

- **Feedback Collection**:

- **Escalation Handling**:

- **Upselling & Cross-selling (if required)**:

- **Documentation**:

- **Maintaining Professionalism**:

- **Team Collaboration**:
**Job Types**: Full-time, Permanent

Pay: From ₹10,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- able to commit 1 year to company ?

**Experience**:

- 1 month: 1 year (required)

Work Location: In person

Expected Start Date: 15/08/2025



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