Customer Care Executive
1 day ago
**Key Roles of a Customer Care Executive**:
- **Customer Support (Voice/Non-Voice)**:
- **Issue Resolution**:
Handle complaints, resolve issues, and provide solutions in a timely and professional manner.Stay well-informed about the company’s offerings to provide accurate information.Update customer records, track interactions, and maintain follow-ups using CRM software.Gather and report customer feedback to help improve services/products.Identify and escalate priority issues to the appropriate departments.Recommend additional products/services when relevant (common in sales-support roles).Maintain logs of conversations, issues raised, and resolutions provided.Deliver excellent service with empathy, patience, and communication skills.Work with different departments (tech, billing, logistics) to ensure a smooth customer experience
- **Product/Service Knowledge**:
- **Customer Relationship Management (CRM)**:
- **Feedback Collection**:
- **Escalation Handling**:
- **Upselling & Cross-selling (if required)**:
- **Documentation**:
- **Maintaining Professionalism**:
- **Team Collaboration**:
**Job Types**: Full-time, Permanent
Pay: From ₹10,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- able to commit 1 year to company ?
**Experience**:
- 1 month: 1 year (required)
Work Location: In person
Expected Start Date: 15/08/2025
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