Learning Facilitator, Books Learning and Performance

1 week ago

Chennai Tamil Nadu, India ADCI MAA 15 SEZ - K20 Full time

1 Year experience with delivery and facilitation skills
- Proficiency in driving learning outcomes inside and beyond the classroom.
- Curiosity and passion for learning
- College degree; preferably in a communication, education or related field, or at least 2 years related experience
- Proven ability to translate business insight to audience need
- Demonstrated success working on virtual teams
- Ability to effectively collaborate and influence across boundaries
- Ability to work flexible shifts, including nights and weekends

Key job responsibilities
In addition, this role seeks both informal and formal feedback on training programs for trend analysis and for the improvement of training programs, as well as the identification of future training opportunities for our global support agents.
Expertise in developing and maintaining business relationships, collaborating with the Instructional Design team, and implementing communication plans are core to this position.
Overall, the learning facilitator is responsible for driving high quality training to all global support agents and playing a significant role in the development of a successful, effective global KDP Customer Service team.
About the team
Who We Are
The Learning & Performance (L&P) team provides curriculum development and training delivery to teams in the Books organization.
Our Mission
To provide our internal Books employees with the knowledge and skills needed to support our content providers with making their publishing goals come true.
- At least 2-5 years’ experience working in a formal training role
- Bachelor degree in Learning and Development
- Bachelor degree in Adult Learning
- CPLP or other learning/training certification
- Project management skills and attention to detail - able to implement globally, and at scale
- Proven track record of executing the learning lifecycle - defining, assessing, measuring, developing, implementing and reinforcing learning solutions

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