International Customer Service Representative

5 days ago


Pune Maharashtra, India Genesis HR Services Full time

**Job Title: Customer Service Associate (International Voice Process)**

**Location**:* pune (hadapsar)

**Salary**:*
- Freshers: 3 LPA
- experience: up to 5.5 LPA

**Shifts**:* UK shifts/24*7, 5 days a week with rotational shifts and 2 split offs

**Facility**:* Provided both-way cab transportation(hiring zone / 25km )

**Qualification**: Any*

**Responsibilities**:*
- Provide accurate information and assistance regarding products, services, billing, and other queries.
- Identify and escalate priority issues per client specifications.
- Follow up on customer inquiries not immediately resolved.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide a memorable experience during every interaction.

**Requirements**:*
- Excellent communication skills in English (verbal and written).
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
- Prior customer service experience preferred but not required.
- Flexibility to work in rotational shifts, including night shifts, as per business requirements.
- Minimum educational qualification: Graduation (any stream).

**Job Types**: Full-time, Permanent, Fresher

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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