Proofpoint Cloud Support

6 days ago

Pune, India Teradata Full time

**Management Level**: - Professional or Senior Professional

**Job Location**: - Mumbai / Pune

**Educational Requirements**:
Engineering Graduate or 3-year Engineering Diploma

**Skill Set Required**:
- Should have 5 to 10 years of IT experience along with 2-3 years cloud support experience.

Strong understanding of AWS compute, storage and networking services like EC2, VPC and S3

Good knowledge of AWS step functions

Working knowledge of AWS API Gateway, Cloud formation templates, SES and Step Functions

Familiarity with Infrastructure as Code -CloudFormation, Terraform and ARM templates

Familiarity with Serverless technologies in AWS

This is where the ProofPoint platform is hosted, and support team is expected to do basic troubleshooting

Familiarity with Python code

Working knowledge of basic cloud configurations on AWS, GCP and Azure

VM instances, NACLs, Security groups, connecting to VMs, starting and stopping resources

VPCs and networking communication flows, Logging, and cloud costs

User permissions and policies, security

Deploying basic services and foundational understanding of how they work

Key Responsibilities

Manage and support 24x5 Proofpoint support for multiple customers

Hands-On in widely used DevOps tools.

Also operates effectively as an individual for quick turnaround of enhancements and fixes.

Responsible for meeting expectations and deliverables on time and in high quality.

Responsible for the documentation of project deliverables.

Demonstrates creative, technical and analytical skills.

Demonstrates ability to communicate effectively in both technical and business environments.

Incident/task prioritization during the shift

First level of escalation for team members

First level of help/support for team members

Ensure even distribution of workload within shift members

Handling S1 during shift

Mandatory Skills / Attributes

Minimum 5-10 years of IT experience.

Minimum 3-4 years of Cloud hands-on, cloud operations and infrastructure automation experience.

Experience over multiple of the supported public cloud platforms

Hands-on experience in Cloud Platforms (AWS, Azure, Google Cloud, Private Cloud Services etc.)

Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution

Cloud Certification.

Should have basic leadership qualities.

ITIL or other relevant certifications are desirable

Service Now / ITSM tool day to day Operations

Must be willing to provide 24x7 on-call support on a rotational basis with the team.

Others

Excellent oral and written communication skills in the English language

Good team player.

Good presentation, communication skills.

  • Cyber Security Team Manager

    2 weeks ago

    Pune, Maharashtra, India beBeeCybersecurity Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Job SummaryWe are seeking an experienced Cybersecurity Operations Manager to oversee and guide our cybersecurity operations team.The ideal candidate will have deep expertise in a wide range of security tools and practices, excellent leadership and communication skills, and a strong background in mentoring and team management.Lead and manage operations...

  • Network Cloud Security Engineer

    1 week ago

    Pune, Maharashtra, India APPLIED CLOUD COMPUTING PRIVATE LIMITED Full time

    Job Title : Network Multi-cloud Project and Technical Assistant. Location : Pune. Job Type : Full-Time. Job Overview :The Network Multi-Cloud Project and Technical Assistant will support network cloud initiatives by assisting project managers and technical teams with planning, implementation, and coordination of cloud network projects. This role involves...

  • Cloud Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCloud Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Cloud Support Analyst PositionWe are seeking a highly skilled Cloud Support Analyst to join our team. This is an exciting opportunity to contribute to the success of our organization.About the RoleThis role will provide cloud incident support and advice to customers and partners regarding hosted applications.The ideal candidate will have a strong background...

  • Cloud Support Leader

    2 weeks ago

    Pune, Maharashtra, India beBeeCloudSupport Full time US$ 1,00,000 - US$ 1,40,000

    Cloud Support Leadership RoleYou will play a key role in ensuring seamless support to client needs.Work with internal teams to align efforts and meet customer expectations.This position offers a unique opportunity for professional growth and development in the field of cloud support.Key QualificationsTo be successful in this role, you should...

  • Leadership Opportunity in Cloud Support

    2 weeks ago

    Pune, Maharashtra, India beBeeCloudDirector Full time ₹ 7,00,000 - ₹ 12,00,000

    Strategic Director for Cloud SupportLead a team of cloud support specialists in delivering exceptional customer experiences across the globe. Develop and execute global strategies, leveraging your expertise in cloud technologies and team management.Job Responsibilities:Design and implement strategic plans to enhance cloud support operations, focusing on...

  • Chief Cloud Support Officer

    2 weeks ago

    Pune, Maharashtra, India beBeeCloudSupport Full time ₹ 1,45,25,000 - ₹ 2,04,75,000

    Job Overview:As a seasoned leader in cloud support, you will drive the global customer support strategy, aligning with business goals, customer success metrics, and operational efficiency.Key Responsibilities:Strategic Direction & Planning: Develop and implement strategic plans to improve cloud support operations, ensuring scalability and efficiency as the...

  • Cloud Support Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCloud Full time ₹ 1,04,000 - ₹ 1,30,878

    Key Skills and Qualifications:Candidates should have at least 3+ years of experience in cloud production support.Education Requirements:B. Tech, M. Tech, BCA, or MCA in Computer Science/Engineering is required.Graduates from any stream with a Diploma in Computer Engineering can also apply.Cloud certifications like Oracle, Google, Azure, or AWS are a plus.Job...

  • Azure Cloud Support Professional

    2 weeks ago

    Pune, Maharashtra, India beBeeExpertise Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Role:Cloud Service Support SpecialistWe are seeking a skilled Cloud Service Support Specialist to join our team. In this role, you will be responsible for troubleshooting and resolving issues related to Azure cloud services, including virtual machines, storage, networking, and security.Key Responsibilities:Investigate and resolve complex technical issues...

  • Cloud Administrator/Support Engineer

    1 week ago

    Pune, Maharashtra, India People Prime World Wide Full time

    About Company :They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and Client :Our...

  • Cloud Support Engineer

    4 weeks ago

    Pune, Maharashtra, India Persistent Systems Full time

    About Position: We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal. You will help design and implement a scalable, AI-enhanced payment platform, working closely with Product, Architects, and cross-functional teams to...