Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Maintaining a positive, empathetic and professional attitude towar customers at all times. Communicating with customers through...

Answering incoming phone callsResponding to customer emails and online chatFulfilling customer requestsProviding customer supportSelling the company's productsPromoting company newsUsing computer systems to record conversation detailsUpdating customer recordsHandling service issuesActing as the first point of contact for many customersResolving highly...

As a customer care representative you have to deal with customers for any quires We provide proper training for the role. As a customer care representative you need to have good communication in hindi,Marathi and little bit of English as well We are an organisation working in service industry from past 19+ years in pune. **Job Types**: Full-time,...

Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner. Resolve product or service problems by clarifying customer complaints, determining the cause, selecting the best solution, and following up to ensure resolution. Process orders, forms, applications, and requests accurately. Maintain a deep understanding of...

**Managing Incoming Calls and Inquiries**: Handling large volumes of incoming calls and customer service inquiries. - **Resolving Customer Complaints**: Investigating and resolving customer complaints, ensuring customer satisfaction. - **Providing Product/Service Information**: Offering accurate information about products and services. - Communication...

Problem Resolution: Addressing and resolving customer complaints and issues promptly. - Order Processing: Handling orders, returns, and exchanges. - Product Knowledge: Providing detailed information about products and services. - Record Keeping: Maintaining records of customer interactions and transactions. - Feedback Collection: Gathering customer feedback...

Handling Inquiries and Complaints: CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary. Providing Product/Service Information: CSRs maintain a strong understanding of the company's offerings and can accurately and clearly...

Respond to customer service inquiries in a timely and professional manner. Assist in onboarding of new customers. Engaging with customers to ensure they are satisfied. Communicating customer feedback to management. Organization abilities and multitasking. Professional, concise and engaging communication - both written and verbal. **Job Types**: Full-time,...

Answering questions: CSRs answer customer inquiries about products and services. - Resolving complaints: CSRs resolve customer complaints promptly and effectively. Processing orders: CSRs process orders, cancellations, and returns. - Providing support: CSRs provide support with product use, technical issues, and troubleshooting. - Empathy: The ability to...