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Customer Support Executive

2 weeks ago

Arera Colony Bhopal Madhya Pradesh, India AmazingWeb.Design Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Permanent

**Salary**: ₹9,975.00 - ₹16,740.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Life insurance
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**

+91 9479979945