Customer Support Executive

7 days ago

Bhopal Madhya Pradesh, India Ecoholics Ed Tech Private Limited Full time

**Designation: Customer Support Executive**

Someone with very good communication skills, calm and experience in customer handling and grievance resolution along with very calm and helpful, understands the needs and wants of customer and has good common sense to resolve the query and retain the customer efficiently.

**Responsibilities**:
2. Guiding customers on product features and benefits.

3. Handling customer complaints with empathy and finding solutions.

4. Managing customer accounts, including setup and renewals.

5. Assisting with onboarding and training for new users.

6. Collecting and documenting customer feedbacks, in message and video form.

7. Collaborating with other departments for customer needs.

8. Maintaining a knowledge base for self-service support.

9. Ensuring high levels of customer satisfaction.

10. Handling the schedule of classes time to time

11. Other administrative work

**Qualifications and Skills**:
1. Bachelor's degree in a relevant field.

2. Customer-focused with excellent communication and problem-solving skills.

3. Experience in customer relationship management or similar roles.

4. Analytical mindset and ability to collaborate across teams.

**Salary**: ₹18,000.00 - ₹22,000.00 per month fixed

Location: Bhopal, Madhya Pradesh (Work from Office)

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Master's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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