Customer Support Executive

7 hours ago

Bhopal Madhya Pradesh, India SID GROUPS - Fast2SMS Full time

**Customer Support Executive - Fast2SMS**

**Location**: Bhopal
**Shift**: Day & Night Shift | Rotational (24×7)
**Work Schedule**: 8 hours shift

**About the Role**

**Key Responsibilities**:

- Guide users with account setup, SMS services, delivery concerns, and feature usage.
- Troubleshoot customer issues and provide timely resolutions.
- Maintain accurate records of customer interactions.
- Ensure follow-ups and high levels of customer satisfaction.
- Collaborate with internal teams to resolve customer issues efficiently.

**Requirements**:

- Good verbal and written communication skills (English & Hindi).
- Basic computer skills and familiarity with CRM tools.
- Strong problem-solving mindset and customer-centric attitude.
- **Willingness to work rotational day and night shifts (24×7, 8-hours shift).**

**Salary & Benefits**:

- Salary range**:₹12,000 - ₹18,000 per month** (Based on experience and skills).
- Training and onboarding support.
- Friendly and supportive work environment.

**How to Apply:

- **

or

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

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