Customer Support Executive

2 weeks ago

Shakti Nagar Bhopal Madhya Pradesh, India SCO2PA ALANNA PRIVATE LIMITED Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Description — Customer Support Executive

Company: SCO2PA ALANNA Private Limited

Location: Bhopal (Work From Office)

Job Summary

We are seeking a dedicated and skilled Customer Support Executive to manage customer interactions and ensure a seamless post-purchase service experience. You will be the primary point of contact for handling customer inquiries, troubleshooting issues, addressing complaints, and ensuring customers feel valued at every step. The ideal candidate will possess strong communication abilities, empathetic listening skills, and a proactive approach to creating customer delight. This role also involves ensuring efficient resolution of return-related queries while minimizing RTO (Return to Origin) costs.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries across multiple communication channels including phone, email, live chat, and social media.
  • Understand and assess customer needs to provide accurate information and effective solutions.
  • Resolve complaints by gathering relevant facts, analyzing issues, and implementing suitable resolutions.
  • Collaborate with internal teams to handle escalated or complex concerns efficiently.
  • Maintain detailed records of all interactions to ensure proper documentation and follow-ups in the CRM system.
  • Provide customers with product knowledge, troubleshooting support, and post-sales guidance.
  • Assist with order-related concerns including placements, returns, refunds, exchanges, and status tracking in alignment with company policies.
  • Proactively contribute ideas to improve customer satisfaction, service quality, and operational efficiency.
  • Stay updated with product enhancements, policies, and industry trends to better support customer queries.
  • Handle and resolve post-order queries effectively to minimize RTO and enhance logistics coordination.

Requirements

  • Prior experience in customer support or a related role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills with the ability to simplify complex information.
  • Strong problem-solving abilities and analytical thinking.
  • Ability to multitask and manage time while handling multiple inquiries simultaneously.
  • High level of attention to detail, accurate documentation, and strong organizational skills.
  • Positive mindset with a genuine passion for delivering exceptional customer service.
  • Experience in coordinating return order tracking and reducing RTO-related issues is an added advantage.Note: Work from office with their own laptop.

How to Apply

Send your resume and portfolio to:

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Experience:

  • Customer relationship management: 1 year (Required)

Work Location: In person

  • Customer Support Executive

    1 week ago

    Bhopal, Madhya Pradesh, India Infinity Outsourcing Full time

    **Job Title**: Customer Support Executive **Location**:Bhopal **Position Overview**:As a Customer Support Executive, you will be the primary point of contact for customers seeking assistance with products or services. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The role requires...

  • Customer Support Executive

    2 weeks ago

    Bhopal, Madhya Pradesh, India Ecoholics Ed Tech Private Limited Full time

    **Designation: Customer Support Executive** Someone with very good communication skills, calm and experience in customer handling and grievance resolution along with very calm and helpful, understands the needs and wants of customer and has good common sense to resolve the query and retain the customer efficiently. **Responsibilities**: 2. Guiding...

  • Customer Support Executive

    1 week ago

    Ayodhya Nagar, Bhopal, Madhya Pradesh, India 10x Growth Accelerator Full time ₹ 2,88,000 per year

    Customer Support Executive (Voice Process)Location: BhopalProcess: Voice – Inbound & OutboundJob Type: Full-TimeShift & Working Days:Rotational Shifts6 Days Working1 Rotational Week OffSalary:₹15.000 – ₹24,000 per monthEligibility Criteria:Education: Graduate candidates only (Freshers & Experienced both can apply)Excellent communication skills in...

  • Customer Support Executive

    4 days ago

    Bhopal, Madhya Pradesh, India Sath Outsourcing Service pvt. Ltd. Full time

    **Customer Support Executive (Voice Process)** **APPLY ONLY IF YOU HAVE GOOD ENGLISH COMMUNICATION** Fresher/Experience both can apply **Requirements**: - **Good English communication Mandatory**: - Male/Female both can apply - Training will be provided **Working Days**: 5 days (rotational shifts, 2 week offs) - Pick-up & Drop Company is...

  • Customer Support Executive

    1 week ago

    Ayodhaya Nagar, Bhopal, Madhya Pradesh, India Upskill Academy Full time ₹ 1,80,000 - ₹ 7,20,000 per year

    Customer Support Executive (Voice Process)Location: BhopalProcess: Voice – Inbound & OutboundJob Type: Full-TimeShift & Working Days:Rotational Shifts6 Days Working1 Rotational Week OffSalary:₹15.000 – ₹24,000 per monthEligibility Criteria:Education: Graduate candidates only (Freshers & Experienced both can apply)Excellent communication skills in...

  • Ecommerce Customer Support Executive

    2 days ago

    Ayodhya Nagar, Bhopal, Madhya Pradesh, India Ecombirds Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Customer Support Representative / Executive (E-commerce)Location: BhopalExperience: Minimum 1 year (E-commerce Customer Support)Qualification: GraduateSalary: ₹15,000 – ₹25,000 per month (Based on experience & knowledge)Job Description :We are hiring Customer Support Executives for an international e-commerce organization.You will handle customer...

  • Customer Care Executive

    4 days ago

    Shakti Nagar, Bhopal, Madhya Pradesh, India High Tech Infosystem Manpower Outsourcing Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 1,56,000 per year

    Customer SupportProcess: Voice ProcessFresher and Experience both are eligible.Education: 12th PassLocation: BhopalAge Limit: 18 to 35 yearsTraining Stipend: 5k for 15daysSalary: In hand is given below and deduction will be there after 6 months.13k + 1K (Performance Allowance) for Fresher14k + 1K (Performance Allowance) for ExperienceFluent English is...

  • Cse (Customer Support Executive)

    4 days ago

    Ayodhaya Nagar, Bhopal, Madhya Pradesh, India 10 x growth accelerator Full time

    **Job Title**: Customer Support Executive **Location**: Work From Office **Process**: Voice / Non-Voice (Inbound & Outbound) **Shift**: Rotational **Working Days**: 6 days/week **Week Off**: 1 rotational off **Salary**: ₹18,000 - ₹24,000 per month Eligibility Criteria: - Good communication skills in English and Hindi - Basic computer knowledge...

  • Customer Support Associate

    2 weeks ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time

    With a requirement for the Customer Care Executive position, this exciting opportunity is for Magnum Group Private Limited based in Bhopal and located in Chinar Fortune City. We are looking for motivated and dedicated professionals to join our team to handle customer calls, provide exceptional customer support, and resolve queries related to BPO. The role...

  • Customer Support Associate

    1 week ago

    Bhopal, Madhya Pradesh, India 10x Growth Accelerator Full time

    **Customer Support - Outbound Voice Process Executive** - _____________________ - **Answering the interview call is essential. If you can't commit, please don't apply.**: - You will receive a **brief interview call** within 3-5 days, so please stay **alert**. - If selected, you must attend a **WALK-IN interview** in Bhopal, Madhya Pradesh 462023. -...