Customer Support Executive

1 day ago

Shakti Nagar Bhopal Madhya Pradesh, India SCO2PA ALANNA PRIVATE LIMITED Full time

**Job Summary**:
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will act as the primary point of contact for resolving customer inquiries, addressing concerns, and ensuring a positive experience throughout their interaction with our company. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

Your ability to listen attentively, communicate effectively, and empathize with customers will be crucial in maintaining customer satisfaction and loyalty.

**Responsibilities**:

- Identify and assess customers' needs, striving to provide appropriate solutions and assistance in a timely manner.
- Resolve customer complaints and issues by gathering relevant information, investigating the problem, and implementing effective resolutions.
- Collaborate with other team members and departments to resolve complex customer concerns or escalate them as necessary.
- Maintain accurate and detailed customer records, ensuring all interactions and transactions are properly documented in the system.
- Provide product information, technical assistance, and troubleshooting guidance to customers, ensuring their understanding and satisfaction.
- Assist customers with order placement, product returns, refunds, and exchanges, adhering to company policies and procedures via online.
- Proactively identify opportunities to enhance customer satisfaction, product knowledge, and service quality, providing feedback and suggestions for improvement.
- Stay updated on product features, updates, and industry trends to effectively address customer inquiries and provide relevant information.

**Requirements**:

- Proven experience in a customer support or similar role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong problem-solving skills, with the ability to think critically and analyse situations to provide effective solutions.
- Ability to multitask, prioritize, and manage time effectively to handle multiple customer inquiries simultaneously.
- Strong attention to detail and organizational skills to ensure accurate documentation and follow-up.
- Positive attitude and a genuine passion for providing exceptional customer service.
- Resolve customers post queries related with the return order status and minimised the RTO cost.

**Note**:Work from office with their own laptop.**

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Customer relationship management: 1 year (required)

Work Location: In person

Expected Start Date: 01/07/2025

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