Customer Support Executive

6 days ago

Arera Colony Bhopal Madhya Pradesh, India Ecoholics Ed Tech Private Limited Full time

**Job Title: Customer Support Executive**

**Responsibilities**:
2. Guiding customers on product features and benefits.
3. Handling customer complaints with empathy and finding solutions.
4. Managing customer accounts, including setup and renewals.
5. Assisting with onboarding and training for new users.
6. Collecting and documenting customer feedback, in the message and video form.
7. Collaborating with other departments for customer needs.
8. Maintaining a knowledge base for self-service support.
9. Ensuring high levels of customer satisfaction.
10. Handling the schedule of classes time to time
11. Other administrative work

**Qualifications**:

- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Prior experience in customer service or a related field preferred.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using CRM software and other relevant tools is advantageous.
- Empathetic approach and ability to remain calm under pressure.
- Detail-oriented with excellent organizational skills.
- Willingness to adapt and learn about company products and services.
- Team player with a positive attitude and willingness to collaborate.

Location : Bhopal, Madhya Pradesh

CTC : 18k
- 22k

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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